Service Technician

SUMMARY:

The Service Technician-HDT position is responsible for completing consistent, quality service repairs to company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles

JOB RESPONSIBILITIES:

• Complete consistent and quality service repairs on company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles

• Document cause and corrections for all repairs

• Learn and retain skills and practices needed to complete assigned duties

• Effectively communicate with customers, providing updates to repairs and answering any relevant technical questions, as requested

• Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required by a particular area

• Perform rework, as needed

• Apply feedback or instructions from Supervisor, as needed

• Complete proper forms and documentation

• Self-check work and inspect prior processes

• Use basic hand, electric, cordless, and pneumatic tools, as required

• Meet service shop goals

• Maintain a clean and safe work area

• Initiate process improvements

• Support 5S in work area

• Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues

• Work in proximity with customers, dealers, and OEMs, as needed

• Solve complex problems with minimal assistance

• Complete reports for travel expenses, as needed

• Other duties as assigned

QUALIFICATIONS:

• Minimum of five years in a service shop environment preferred

• Possess a CDL, or be willing to obtain

• Possess State of Michigan Heavy Duty Truck (HDT) certifications and ASE HDT Repair Certifications (T2 to T8), or be willing to obtain

• Excellent attendance

• Positive attitude

• Strong and consistent attention to detail

• Self-motivated with the ability to stay on task

• Team oriented

• Capable of comprehensive listening (understanding the message(s) that is being communicated)

• Basic computer skills are required

• Willing to:

o Improve self / area / company (including pursuing additional training, if needed)

o Develop a working knowledge of Spartan’s systems (example: AS/400)

• Able to:

o Accumulate tools and equipment required to perform assigned tasks

o Work overtime on short notice

o Embrace change