Capacity Planning Analyst

Gurugram, Haryana, India Req #3951
יום חמישי 02 דצמבר 2021
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.


Prometric has available an exciting and fast-paced role in which you will interact with colleagues throughout the globe. As a Test Hours Analyst, you will be responsible for ensuring Prometric’s customers (clients and test takers) are able to schedule an appointment to further their education and/or career.

  • Highly visible, high-pressure role with dynamic responsibilities.
  • Must be able to adapt to changing priorities, while delivering high quality results.
  • Role is operationally focused
  • Strong soft skills, ability to navigate and resolve difficult situations.



40% Capacity Management

  • Monitoring and open global test center schedules based on utilization targets
  • Reserving appointments for select customers
  • Work with internal teams to reserve test centers for groups testing together


20% Operational Execution

  • Entering data based on findings from reports
  • Logging and recording transactions with test centers in Salesforce Customer Relationship Management tool


20% Relationship Management

  • Developing rapport with test center staff within your assigned portfolio
  • Document verbal conversations in Salesforce Customer Relationship Management tool
  • Develop and deliver concise written communication to site and corporate staff


10% Analysis

  • Ad-hoc requests primarily executed via Excel or SQL
  • Developing and delivering customer requested reports
  • Ad-hoc analysis on customer behavior and trends


10% Other duties as assigned



  • Degree in Business Administration, Statistics, Applied Mathematics, Psychology, or similar analytical fields
  • Ability to interact with numerous levels of stakeholders (Executive to entry level) in a diverse global environment. Fluency in English language required
  • Minimum 2 – 3 years of working experience
  • Intermediate-Advanced Excel skills
  • Detail oriented with strong analytic and diagnostic skills
  • Experience with
  • Experience with customer relationship management
    • Applicants should be from Delhi NCR region.



  • Shift Timings: 3:00 pm – 11:30 pm / 5:00 pm – 2:30 pm
  • Saturday & Sunday Fixed Weekly Offs
  • Work from Home Opportunity
  • Candidates from Delhi NCR will be given preference only.


If you are interested in the opportunity, please email the below mentioned details at

  • Current CTC:
  • Expected CTC:
  • Notice Period:
  • Current City/Location:
  • Updated Resume (clearly mentioning the work tenure, designation, company name, etc.)


Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Other details

  • Pay Type Salary
Location on Google Maps
  • Gurugram, Haryana, India