Shipping and Packing Specialist

Position Overview:

The Shipping and Receiving Technician prepares packages for shipment and works to ensure the seamless flow of products and raw materials into and out of the facility. This is a night shift position working 6 pm- 6 am on a rotating 2-2-3 schedule. 

Essential Duties and Responsibilities

The below list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Packs and unpacks orders while maintaining a department schedule of up to 50 pounds
• Effectively uses organization systems and warehouse technology to locate and gather stock.
• Accurately updates spreadsheets and stock information, order, and receive inventory
• Creates shipping labels and handles shipping information. Sends booking requests to shipping lines, and processes UPS, Fed Ex, and DHL shipments
• Problem-solving for customers and suppliers about shipping routes, delayed items, and rush orders
• Performs administrative duties like answering phones, updating records, and providing excellent customer service
• Liaises with warehouse overseers and managers about product ordering and storage
• Maintains good customer relationships and answers any customer questions
• Keeps organized shipping records, including statements of origin, shipping costs, products shipped, and receipt dates
• Troubleshoots shipping issues and customer issues that pop up regularly; works to solve these administrative or organizational problems to increase warehouse and dispatch efficiency
• Develop knowledge about freight, export papers, and sea shipping regulations and practices
• Work with the shipping team to complete orders on time

Education and Experience:

• High school diploma or HSED/GED equivalent preferred
• Must possess good computer skills and be able to learn new skills as needed
• Previous experience is not required but is a plus
• Ability to read and write English

Work Environment & Physical Demands

• A high attention to detail
• Fast-paced environment
• Frequently required to sit, stand, walk, talk, hear
• Use hands to work tools, controls, etc.
• Ability to lift and/or move up to 50 pounds