SYSTEM ADMINISTRATOR II

KOA, INC. DEI STATEMENT

At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners

• continually educate ourselves and advance our understanding about DEI

• sustain a culture that promotes diversity of thought and experiences

• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all

• drive change in our company and industry through action and implementation

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality.   KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks.  Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive. 

REPORTS TO

Director of IT Operations

POSITION SUMMARY

The System Administrator II is responsible in helping with deployment, configuration, patching, maintenance, monitoring along with securing KOA internal, external, network and SaaS environments as well as end user support as needed.  The System Administrator II works closely with all areas within the IS department and other areas within KOA as well as maintaining vendor relationships.

SPECIFIC DUTIES

• Help to ensure the reliability of the hardware, software, and data, by developing and coordinating security, backup, and maintenance procedures.  Maintain a detailed knowledge of the applicable SaaS, hardware, operating systems, and utility programs.
• Monitor usage of the servers and personal computers, to attain maximum availability, efficiency, and productivity, and to determine deficiencies in hardware or software.
• Provide day-to-day and strategic support for KOA’s corporate systems.  Strategic support includes long range planning for the enhancement and continued operations of the corporate systems.  This includes helping to develop and enforce KOA’s corporate technology policies.
• Responsible for the security, integrity, configuration, and protection of all corporate technology assets that includes hardware, software, SaaS solutions and the data these assets create.
• Responsible for having a working knowledge of public and private cloud and virtual environments.  This duty includes working with the partners supplying the hardware and software.
• Responsible for computer hardware and general hardware maintenance and installation.  This duty includes preparing a capital request for the following year’s computer upgrades (expenses).
• Implement programming or configuration changes and new programs or SaaS solutions, as necessary, for the smooth daily operation of the associated systems.
• Assist campground users with their questions, including operational problems with programs, printers, and displays.
• Develop and implement new employee technology training.  This includes initial training and continuing operational assistance with all relevant software and systems.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Consistent high level use of best practices to maintain availability of KOA systems and software services to corporate and external users.
• Can-do attitude that permeates the team.
• Proactive communications utilizing excellent written and verbal communication skills.
• To document new and existing policies and procedures including any required incident reporting.

JOB QUALIFICATIONS

• Bachelor’s degree in Information Services or a related information field or equivalent experience.
• 2 - 4 years of Information Systems experience.
• Technical Requirements:
  • Working knowledge of VMware
  • Working knowledge of Cloud administration (Azure)
  • Working knowledge of Security best practices
  • Working knowledge of SSO
  • Working knowledge of virus protection and security programs.
  • Working knowledge of PC and server hardware.
  • Knowledge of SaaS integrations
  • Knowledge of backup solutions (Veeam)
  • Knowledge of Pure Storage and/or VMWare vSan
  • Knowledge of IP based networks.
  • Knowledge of switches, firewalls, wireless preferred.
    • Cisco. Palo Alto, Meraki
  • MCSE, CISCO, CCNA or VMware certification preferred.
• Detail Oriented with excellent time management skills.
• Proven team player with critical thinking and problem-solving skills.
• Ability to quickly research topics, test options, and make recommendations on findings.
• Sense of ownership and pride in your performance and its impact on company’s success.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 25 pounds occasionally.
• Ability to travel periodically by air and auto.
• Responsible for providing “on-call” off-hours support for production systems (when assigned).
• Evening, weekend, and holiday work may be required.
• Requires use of hands for typing, handling paperwork, & other office functions such as copying, sorting, & filing.
• Requires long periods of sitting and viewing computer screens (85%).

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect.  The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally, and are protected from discrimination or harassment of any kind.  All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

Pay dependent upon level of education and experience

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life Insurance
• Paid Long Term Disability
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Paid Time Off
• Paid Parental Leave
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions