GUEST SERVICES / FRONT DESK - GATLINBURG EAST KOA

4874 Hooper Hwy, Cosby, TN 37722, USA Req #11
Monday, May 9, 2022

Are you looking for a fun work environment close to the beautiful outdoors? Then this position might be the perfect fit for you. The Guest Services position works our registration desk and retail store greeting guests traveling from all over North America. At our campground, we have the honor of being a part of guests long-awaited vacations and all the fun that comes with it. The Guest Services position is integral to the guest experience as we provide information and recommendations to make their stay extra special. The full job description is listed below.

ABOUT GATLINBURG EAST / SMOKY MOUNTAIN KOA HOLIDAY

Are you ready for an adventure? Located only seventeen miles from downtown, our KOA Holiday is the perfect place for campers to stay while they explore Gatlinburg. Situated on 16 landscaped acres, we offer several amenities such as disc golf, horseshoes, a playground, a pool, a pavilion, and several nearby trail heads. Our campground acts as a home base for campers looking to explore Gatlinburg, Great Smoky Mountain National Park, and more. With spacious full hookup RV sites, cabins, and tent sites, campers can pick the pace of their travel. We have the best experience for every kind of camper, from those who love to rough it in the great outdoors, to visitors who prefer a bit more comfort. 


ABOUT KAMPGROUNDS OF AMERICA, INC.


Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality.   KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned parks.   KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its location.  Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive. 

 

REPORTS TO

Guest Services Supervisor, Campground Manager and/or Operations Manager

 

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service.  (This Position will occasionally be responsible for general housekeeping tasks)


SPECIFIC DUTIES

  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. 
  • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
  • Handle all guest issues with respect by listening and acknowledging their concern.
  • Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
  • Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
  • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Operations Manager for all front office and store facilities.
  • Promote local attractions, as well as the KOA system, through KOA Rewards, referrals to other KOA locations, and being knowledgeable of all national and local advertising and discount programs.
  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

 

EXPECTED RESULTS

  • All guests are greeted immediately with friendly, helpful and professional guest service delivery. 
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Promotion of this KOA and entire KOA system.
  • Well-groomed appearance and appropriate, clean KOA uniform and nametag.
  • Attention to detail when taking reservations and/or registering guests.

 

JOB QUALIFICATIONS

  • Hear and speak the English language fluently
  • Knowledge of computer and cash register operation
  • Ability to work nights, weekends, and holidays
  • Excellent customer services skills
  • Ability to maintain confidentiality

 

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel

 

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect.   The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally, and are protected from discrimination or harassment of any kind.  This includes discrimination on the basis of race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, or any other protected status.

Other details

  • Pay Type Hourly
Location on Google Maps
  • 4874 Hooper Hwy, Cosby, TN 37722, USA