Group Ticket Sales Coordinator

Position:                                    Group Ticket Sales Coordinator

Department:                              Ticket Sales & Services

Reporting Relationship:           Reports to the Director of Ticket Sales & Services

Status:                                        Full-Time (Exempt)

Primary Responsibilities:

• Drive Revenue for Carolina Panthers Ticket Sales through various Group Ticket initiatives
• Generate sales through cold calling, referral gathering, and networking
• Effectively and efficiently sell group tickets to previous group and single game ticket buyers
• Generate new leads and research new ways to sell tickets, remain up to date on best practices
• Assist with the development and growth of Group Ticket Executive(s)
• Assist with creation and execution of group experience ideas and programs, including planning events or theme nights, community groups, etc.
• Assist internal departments (Community Relations, Partnership, and Marketing) with creating and executing group sales initiatives
• Meet and exceed group sales objectives while supporting a culture of high productivity
• Assist (as needed) in the development, coordination and implementation of game day activities
• Provide exceptional customer service to all clients
• Update customer records in CRM to document all appropriate details and information
• Work with Ticket Operations to ensure all accounts are current on payment and ticket delivery
• Assist in determining and implementing enhancement programs for current customers to ensure year over year retention as well as locate incremental revenue opportunities
• Assist in selling single game tickets, PSLs, Corporate Hospitality and Suites as needed

Additional Responsibilities:

• Assist in the overall success & goals of the Ticket Office
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, service, and operations
• Administrative duties including filing, answering phones, and providing support to other departments
• Other duties as assigned by Department Leadership

Minimum Qualifications

• At least 2 years of ticket sales experience at the collegiate or professional level
• Must be flexible and available to work weekends, nights, and holidays

Essential Functions

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills with a focus on motivating and innovating
• Works well under pressure while maintaining a positive attitude
• Must be a team player, reliable, and dependable
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.