Operations Associate, IA Enablement

AvidXchange Charlotte NC, 1210 AVIDXCHANGE LN, CHARLOTTE, North Carolina, United States of America Req #3817
Friday, May 13, 2022
About AvidXchange 

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they’ll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. But we're building more than a tech company – we're building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

As a member of the Invoice Accelerator team at, you will work on multiple different projects and tasks to aid in the day-to-day operations of the program. You will be challenged to learn quickly and adapt to change alongside the brightest talent in the industry. You will be self-motivated and show a professional level of maturity when working with customers and display positive attitudes focusing on a team spirit. This role is different than a typical collections role within the industry as it is a combination of a customer support representative, account manager, and finally a collections component when needed.

· Speak with businesses regarding status of account balances
· Answer questions about account balances and the Invoice Accelerator program in general
· Become proficient on our product to answer software questions about the online portal they use
· Help suppliers expand their business with the Invoice Accelerator program
· Set up payment plans and bank debits
· Assist with the lawsuit filing process when needed.


Required Experience, Qualifications, and Skills
· Bachelor’s Degree or equivalent work experience
· A minimum of 0-2 years' work experience in collections or customer service in a B2B environment
· Salesforce and NetSuite experience is a plus, but not a requirement
· Process Improvement experience or training is a plus, but not a requirement Preferred Experience, Qualifications, and Skills
· Advanced Microsoft Excel and office skills preferred · Typically, does not require advanced education and requires little to no prior experience
· Strong time management and multitasking skills to be able to ensure that tasks get completed on time.
· Ability to work well in a team environment to drive team performance towards a common goal.
· Excellent oral and written communication skills and experience communicating at all levels internally and externally.
· Critical thinking and problem-solving skills with the ability to leverage these skills to address new problems consistently.
· Ability to adapt quickly to changes
· Desire to be involved in a new evolving program and be part of the problem solving and change process.

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

  • Job Family Customer Service and Operations
  • Job Function Customer Accounts Payable
  • Pay Type Hourly
  • Employment Indicator Support