Customer Service-Test Center Administrator (FT)

Lowell, MA, USA Req #4624
Tuesday, 05 July 2022
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Address: 560 Suffolk Street, Lowell, MA


Work Schedule: Shifts needed include M-S 7:15am to 6pm. Additional shifts possible at Methuen 6737 M-T 6:30am to 3pm. With occasional nights and very occasional Sundays.


The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. 

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       

Required Conduct: 

* Ensure every candidate receives a fair test

* Represent Prometric's vision, mission and values 

* Ensure your test center provides a best-in-class and comfortable testing experience 

* Permit only eligible candidates 

* Safeguard the test center from misconduct 


* Maintain and apply expert knowledge of test center policies, practices and procedures

* Greet examinees and verify identification

* Register and prepare candidate scorecards

* If applicable, digitally scan and record candidate fingerprint identification 

* Continuously monitor candidates as they complete exams

* Resolve or report candidate issues with urgency  

* Secure all computer software in the test center at all times

* Reboot computer servers and reset passwords as necessary

* Report any occurrences outside company guidelines to corporate management

* Ability to be flexible with scheduling based on Prometric capacity requirements 

Required Experience:

* High School Diploma required, college experience a plus

* One to two years customer service related experience required

* Ability to communicate with candidates effectively and with professionalism and authority 

* Ability to write detailed reports and correspondence

* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

* Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) 

Physical Requirements:

* Capable of lifting up to 40 pounds

* Ability to remain in a stationary position for extended periods of time while administering exams

* Ability to perform periodic walk-throughs     

* Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring

* Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet


Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Lowell, MA, USA