WWEX Job Posting Banner

Enterprise Application Analyst II

Dallas, TX, USA ● Virtual Req #731
Wednesday, June 22, 2022

PURPOSE

The Enterprise Application Analyst II will act as the technical interface to employees, customers, carriers, and vendors for resolution of technical and functional problems related to the maintenance, use, workarounds, resolutions, and enhancements for logistics/transportation applications and integrations. The Enterprise Application Analyst II will execute on assigned tasks per team leads and management. They are responsible for creating feature/function stories based on business, customer, or internal feedback while also sizing and prioritizing stories based on the Agile framework. The individual in this role must manage stories as they are worked on by engineering and business.
 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Respond to issues to create, update, troubleshoot, test, process, and maintain customer raised issues, while keeping tickets within workflow parameters and established SLAs (Service Level Agreements)
  • Provide functional and technical assistance to customers/vendors/carriers
  • Respond to customer/vendor requests promptly within departmental guidelines
  • Research and recommend known technical and functional solutions to customers, develop workarounds and in some cases solutions for resolution
  • Provide consistent and timely status updates to customer issues
  • Contribute to the technical knowledge base
  • Demonstrate a consistent and positive customer/vendor support orientation
  • Participate in application support initiatives by being a key resource in software and business processes
  • Creating and executing Test Plans based on bug fixes and enhancements to verify successful promotion of code
  • Facilitate issue resolution with creative solutioning by proactive problem-solving methods inside and outside the team
  • Work closely with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Strong analytical skills with the ability to collect, organize, and disseminate information with attention to detail and accuracy
  • Manage and support projects to meet project deadlines along with identifying and communicating risks
  • Demonstrate a knowledge of and ability to coordinate with software development and accounting teams
  • Demonstrate mastery of company provided systems and the ability to assist others in their use
  • Contribute to operations, carrier sales, finance, and IR staff processes and procedures
  • Show expertise and the ability to assist others in their understanding of logistics/transportation offerings

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Effective written and verbal communication skills to deliver world-class customer support
  • Advanced listening skills and customer service attitude with the ability to show sensitivity to user’s questions and requests
  • Ability to manage time and workflow to meet service levels and priorities
  • Ability to set and manage client expectations
  • Ability to write technical information in a structured manner
  • A self-starter who is results-oriented and able to operate effectively within a team environment
  • Sound judgment, analysis skills
  • Strong interpersonal skills
  • Self-directed and able to work independently as well as in a team setting and thrive in a fast paced, agile environment
  • Ability to troubleshoot and solve problems under pressure
  • Ability to work outside of standard business hours when needed

QUALIFICATIONS:

  • Bachelor’s degree in computer science, information technology, related engineering degree, or equivalent required
  • 5+ Logistics/Transportation application experience
  • Prior Business Analyst experience preferred
PREFERRED:
  • Knowledge of GlobalTranz Command Center
  • Experience with Citrix 
  • Knowledge of SQL Databases
  • Accounting/Finance experience
  • Experience with Oracle
  • Experience with EDI

 

Other details

  • Job Family IT
  • Pay Type Salary
  • Required Education Equivalent Experience
Location on Google Maps
  • Dallas, TX, USA
  • Virtual