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Service Manager II

Chester, VA, USA ● Henrico, VA 23294, USA ● Midlothian, VA, USA Req #532
Monday, May 9, 2022

We are seeking a Service Manager to join our team!

Free Apartment!

Position Summary: This position is responsible for coordinating and supervising the work of employees in the general maintenance and upkeep of buildings, grounds, and equipment. Responsibilities include maintaining electrical, plumbing, mechanical, and related systems. This position reports directly to the Property Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES: One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

  • Ensure the physical condition of the property is maintained according to company operating and safety standards. Ensure that service requests and repairs are performed correctly and in a timely manner.
  • Perform general maintenance repair tasks without endangering self, residents or fellow employees.
  • Organize and prioritize service requests and general maintenance tasks.
  • Oversee turnkey operations. Ensure that vacant units are made rent-ready in a timely manner. Perform turnkey work as required. Ensure all make-ready units are inspected.
  • Schedule, supervise, and inspect other maintenance staff and the work performed by outside contractors.
  • Maintain a complete and full inventory of supplies and tools sufficient for providing service and maintaining the property. Purchase supplies as required, using standard purchase order system and property bidding procedures.
  • Prepare staffing schedules to ensure work is completed in a timely manner, while remaining within budgetary guidelines.
  • Maintain a preventive maintenance program that minimizes emergency repairs, service requests and the utilization of outside contractors.
  • Adhere to the company’s safety programs, policies and procedures. Teach, promote and perform safe work practices among on-site staff and this position.
  • Participate in company training classes and meetings as required.
  • Hire, develop and manage on-site maintenance staff. Motivate staff and see that staff functions as an effective team and provide superior level of customer service. Must be responsible for department personnel management functions.
  • Work with Property Manager to develop property budgets, marketing plans and re-forecasts.
  • Be observant for any problem which could be a hazard or potentially dangerous for residents, staff, guests and the public. This includes condition of pool gates, fencing, lighting, trip hazards, etc.
  • Adhere to all Fair Housing laws.
  • Responsible for the procurement of bids, and evaluation of vendor contracts.
  • Special projects or additional duties assigned by supervisor that are essential for the operations of the property.

Maintenance Responsibilities
Requires the ability to diagnose problems with and repair the following:

  • Major appliances
  • HVAC
  • Basic - intermediate plumbing
  • Basic - intermediate electrical (when no license required)
  • Sheetrock
  • General carpentry
  • Pool care (if required by property)
  • Pest control (if required by property)
  • Roofs and gutters
  • Wallpaper…painting
  • Foundation…sidewalk… concrete
  • Ice/snow removal

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school education or equivalent

· Minimum of 3 to 5 years’ previous experience in property maintenance, other building

Technical Requirements

  • Requires individual to be able to use maintenance equipment including, but not limited to, hand tools, saws, paint spray rigs and guns, acoustic hoppers, paint brushes and rollers, caulk guns, glues, thinners, ladders and any other type of paint equipment and required safety equipment.
  • Type I and Type II CFC certification is desired.
  • Other licenses and certifications as required by state or federal law.

Special Requirements

  • Requires the ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions, which include addition, subtraction, multiplication, etc
  • Requires ability to deal well with people
  • Requires individuals to furnish their own vehicle.
  • Require experience managing multiple properties

Other details

  • Pay Type Salary
Location on Google Maps
  • Chester, VA, USA
  • Henrico, VA 23294, USA
  • Midlothian, VA, USA