Residence Manager (HAR271)

Harmony House, 226 W 20th St, New York, New York, United States of America ● New York, NY, USA Req #1723
Thursday, June 16, 2022

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


Position: Residential Services Manager (HAR271)


The Residential Services Manager is responsible for the front desk and security function of the facility.

Minimum Qualifications:

Bachelors’ degree and three years of relevant work experience.  Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

Supervisory Role:

This position does have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  1.          Coordinate front desk operations. 
  2.          Coordinate and ensure documentation of client arrival and departure procedures.
  3.         Coordinate resident programs. 
  4.          Maintain communication with clients
  5.          Perform other related duties as required.

Expected Results of Principal Responsibilities:

1.      Front desk and shift staff are well trained and supervised.

2.      Client arrival and departure function runs efficiently and is documented according to agency procedure.

3.      Residents participate in valuable programs.

4.      Clients and staff communicate effectively.

5.      Related duties are performed accurately and on time.

Work Environment:

While performing the duties of the job, the employee will be in both an office and residential shelter environment.

Physical Demands:

While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or clients. This position requires sitting, standing, walking, bending and reaching. The employee must occasionally lift and/or move items up to 20 pounds.

Position Type:

This is a full – time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Residence Manager
  • Pay Type Hourly
Location on Google Maps
  • Harmony House, 226 W 20th St, New York, New York, United States of America
  • New York, NY, USA