Client Care Coordinator Supervisor (RFR590)

Manhattan, New York, NY, USA ● New York, NY, USA ● Regent Family Residence, 2720 Broadway, New York, New York, United States of America Req #1904
Tuesday, June 14, 2022

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


Social Worker Supervisor/Client Care Coordinator Supervisor (RFR590)


The Client Care Coordinators will enhance existing services to include a thorough assessment of families’ long term goals at intake and development of service plan to incorporate small achievable tasks leading to permanent housing with enrollment and/or referrals to community resources.

Minimum Qualifications:

The position requires a Master’s Degree in Social Worker with current LMSW licensure, minimum of 2 years of experience with two those in supervisory capacity, knowledge of child and adolescent development, emotional/behavioral health and mental health, family dynamics, parent-child relationships, diagnostic classifications. In addition the position requires a reasonable combination of skills in the following areas: strengths based, solution focused, and family centered practice; experience working with diverse cultures and ethnicities; knowledge of child welfare policies, regulations, safety, permanency, and well-being.

Supervisory Role:

This position does have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  1. Supervise Client Care Coordinators
  2. Manage a small caseload
  3. Assign case to client coordinators for newly admitted families to be assessed immediately upon admission
  4. Develop schedule for Client Care Coordinators to be onsite 7 days a week including evening hours
  5. Manage program record keeping, data collection, and evaluation on the effectiveness of client care coordinators services for families in shelter.
  6. Ensure that quality services and interventions are being provided and develop a system for monitoring.
  7. Provide on-call crisis intervention support.
  8. Develop community linkages
  9. Develop and implement onsite support groups for families
  10. Perform other related duties as assigned.

10. Expected Results of Principal Responsibilities:

1. Client Coordinators are effectively supervised

  1. Client’s wellness is increased through empowerment and skill development to maximize recovery.
  2. Client Care Coordinator to family ratio is equally distributed allowing quality services to be provided
  3. Client Care Coordinators will be available and accessible to meet during the family’s availability
  4. Client Care Coordinator services are well documented in CARES and filed in case record
  5. Quality services are provided, evidenced based practices and resources are efficiently used and outcome targets, objectives, and goals are met.
  6. Client Care Coordinators are appropriately trained and have access to necessary linkages and community resources.
  7. Families are referred to appropriate level of care based on individual needs of the family members.
  8. Families are well trained and receive assistance identifying barriers to stability and housing permanency.
  9. All other related tasks are completed on time and accurately.

Work Environment:

While performing the duties of the job, the employee will be in an office and residential housing shelter environment.

Physical Demands:

While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with clients, peers and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds.

Position Type:

This is a full – time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Supervisor III
  • Pay Type Salary
Location on Google Maps
  • Manhattan, New York, NY, USA
  • New York, NY, USA
  • Regent Family Residence, 2720 Broadway, New York, New York, United States of America