Coordinator-Quality Services (SYN961)

Rahway, NJ 07065, USA Req #264
Thursday, May 19, 2022

About Us:

Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.

Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.

"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


Volunteers of America is an Equal Opportunity Employer/Vets/Disabled


The Coordinator is responsible for the quality activities for the Youth Services Programs and assists in division-wide quality activities under the direction of the NNJ quality director.

The position requires a Bachelors degree in a related field, two years of experience in supervision of social service programs and demonstrated ability in the areas of written and verbal communication as well as excellent interpersonal skills. The position requires knowledge of and proficiency in all Microsoft Office Programs.


  1. Conduct internal audits and mock surveys as assigned by the quality director, assisting with on-site remediation when possible.

  2. Provide status reports and work plans to quality director, program director, and assistant vice president.Maintain a data base including all youth program forms.

  3. Assist in reviewing intakes, tracking admissions and evaluating the delivery of therapeutic services as appropriate to the scope of practice.

  4. Provide training in COA, organizational, and funder standards.

  5. Participate in division-wide committees including site safety, incident review, performance improvement, and infection control.Track all incidents in the incident grid and prepare graphs.

  6. Participate in performance improvement initiatives including satisfaction surveys, youth services outcomes, and performance improvement teams as assigned.

  7. Assist in reviewing and revising policies and procedures on a yearly basis.

  8. Assist in internal investigations.

  9. Other related tasks as assigned.


Volunteers of America offers a comprehensive benefits package to help protect you and your family, top-notch training opportunities, and an energetic and professional work environment.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Rahway, NJ 07065, USA