Senior Director, Internal Communications and Engagement

Headquarters, 1615 H Street, NW, Washington, District Of Columbia, United States of America Req #318
Thursday, August 11, 2022

ABOUT US:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.


We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.


POSITION OVERVIEW:

You will build and scale a holistic internal communications strategy to inform, engage, and inspire all Chamber employees to work on behalf of our members and fulfill our Shared Purpose. As a trusted adviser to leadership, you will work with partners across the organization to develop communication plans and execute tactics that convey the Chamber’s key business objectives, policies and programs, and transformation initiatives.


Although housed in the Communications Division and reporting to the chief communications officer, your primary partners and clients will be the chief human resources officer and the chief operating officer. 


RESPONSIBILITIES:

  • Define and execute an internal communications strategy. Plan and activate tactics that deliver desired outcomes around employee engagement and ensure that messaging is integrated across the Chamber.
  • Effectively partner with senior leadership and department heads to develop content and manage the organization-wide rollout of new initiatives and policy priorities.
  • Work with key stakeholders across the organization to gain a clear understanding of new policy and program initiatives and mobilize support around them by engaging internal audiences.
  • Increase employee understanding at the grassroots level about the Chamber’s activities, management decisions, achievements, and challenges.
  • Work with division colleagues to write, edit, and produce a wide range of communications (e.g., organization-wide announcements, statements, talking points, and reports) and deliver them across various channels, including Town Halls, newsletters, podcasts, and intranet posts.
  • Provide communications support to operational groups at the Chamber (e.g., Talent Solutions, Building Operations, and IT) to effectively communicate changes to the employee work experience.
  • Collaborate with media, public relations, and social media colleagues to ensure full alignment of internal and external messaging.
  • Provide strategic communications expertise and counsel to executives.
  • Support Talent Solutions’ efforts to obtain employee feedback to guide communication decisions.

REQUIREMENTS:

  • Bachelor’s degree in marketing or communications or a related discipline.
  • 8+ years of experience developing and implementing internal communications programs and strategies to a variety of internal audiences under high-pressure and tight deadlines.
  • Excellent verbal and written communication skills with the ability to flex to different writing styles.
  • Ability to manage a high-volume of communication initiatives simultaneously.
  • A keen eye for detail and a commitment to flawless execution.
  • A growth and learning mindset characterized by openness to challenging assumptions at the organization and personal levels.
  • Demonstrated organizational and business savvy with proven ability to interact and influence at all levels.
  • Strong techniques around guiding corporate messaging with diplomacy, tact, and sensitivity for a range of audiences.
  • Highly collaborative and a self-starter.
  • Demonstrated experience developing and executing live and virtual events strongly preferred.

The U.S. Chamber is proud to be an equal opportunity workplace that fosters inclusion and diversity. We are committed to equal employment opportunity regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or other legally protected characteristics. The U.S. Chamber will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.  


Other details

  • Pay Type Salary
Location on Google Maps
  • Headquarters, 1615 H Street, NW, Washington, District Of Columbia, United States of America