Database Coordinator II - Donor Research

Dallas, TX 9216 Harry Hines Blvd 75235, 9216 Harry Hines Blvd, Dallas, Texas, United States of America Req #21673
Friday, August 5, 2022

Job Summary:

Provides professional and timely response to donors’ questions, requests for information, changes regarding donations and donor records; creates and issues donation acknowledgements and correspondence with attention to accuracy and detail; performs accurate and timely entry of donations, donor record updates ,and information maintenance in constituent relation management database; creates various basic and intermediate queries and reports and is responsible for accuracy and follow through of assigned projects; performs donor and prospect research, utilizing a variety of web based sources.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Donations Processing Responsibilities (45%)

Processes the daily mail donations, special donations, workplace donations, and matching gift donations for the North Texas Area Command; prepares new donor accounts in Interchange as needed; updates new donor accounts as needed including any enrollment into Army of Hope; allocates donations to appropriate accounts and balances account; enters donations in donor records database and generates donation reports; submits donations and reports to the Finance Department for further processing.

Monitors and verifies daily bank update transmissions and lock box transactions; researches, troubleshoots, and resolves data transmission errors.

Prepares all acknowledgement letters for donors at major giving level ($1,000K) and above; places letters in manager folders for signature; once signed, mails letters;

Prepares special acknowledgement letters including for DAF, QCD, stock, in-kind, United Way, workplace campaigns, etc.

Prepares and mails any confirmation paperwork required by an organization or company in regards to a donation to the Command.

Assures that electronic copies of all remits and letters are stored in the appropriate location of the Donor Services SharePoint Server.

Database Entry, Maintenance, and Reporting Responsibilities (35%)

Enters donations, and/or oversees import of donation information into the donor database containing all confidential donor information for the DFW Metroplex Command.

Receives reviews and verifies information for data entry into the database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information; works with fundraising staff to trouble shoot areas needing resolution.

Ensures all data functions are performed in an accurate, complete and timely manner; ensures compliance with established deadlines and operational procedures; ensures the confidentiality and integrity of donor information and contributions.

Helps administer the matching gift program; processes matching gift forms; tracks and processes company gift matches and updates donor records accordingly.

Sorts, codes, and categorizes information to be entered into the computer; creates queries, searches, retrieves and creates summaries, reports, lists and correspondence as required.

Coordinates the information flow of donations and donor history to and from all centers, ensuring that donor acknowledgments and recognition is consistent across the Command

Updates donor records on a daily basis including name and address changes, deletions or reduction in remits sent, etc.

Creates and processes acknowledgment letters for large gifts and any special acknowledgments as required.

Donor and Prospect Research Responsibilities (5%)

Performs donor and prospect research, utilizing a variety of web based source; provides summaries of data and reports to staff as requested.

Administrative Responsibilities (15%)

Ensures proper and professional procedures for donor contact and communication are utilized.

Addresses donors’ requests and helps resolve problems regarding donations or other information held in the constituent relation management database.

Accurately processes all donor acknowledgements with attention to maintaining a high quality of workmanship that individually recognizes and properly thanks each donor for their support; according to established best practices, completes and mails communications within specified timelines.

Other Responsibilities:

Assists the Fund Development Department with special events and major projects.

Works with Finance to reconcile income database entries with accounting systems.

Maintains United Way statements from donors and acknowledges the same.

Assists as needed with Army of Hope and other pledges annually; maintains donor records of the same.

Assists with William Booth letters, certificates for distribution to the appropriate destination on a routine basis; helps maintain Williams Booth memberships in database.

Assists and helps maintain Women’s Auxiliary and Echelon gift entry and memberships in database

Performs other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of general office practices and procedures. Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same. Knowledge of intermediate to advanced MS Office and Raiser’s Edge or comparable relational database software. Knowledge of bookkeeping and reconciliation procedures. Ability to maintain the confidential nature of the position. Ability to present a positive and professional image of The Salvation Army.


Education and Experience:

Associate’s Degree from accredited college and university in business administration, communications, or related field required, Bachelor’s Degree in these fields preferred.


Five to six years donor database management experience,


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



Physical Requirements:

Ability to meet attendance requirements. Ability to read, write and communicate the English language effectively. Ability to sort and file documents alphabetically and numerically. Ability to enter data into a computer with a high rate of accuracy in a timely manner. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

To apply, please complete our on-line application using the apply button at the bottom of the posting.

Application submittal period: 8/5/22 – 9/4/22  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family TX-NON-EXEMPT
  • Job Function Information Technology
  • Pay Type Hourly
  • Required Education Associate Degree
Location on Google Maps
  • Dallas, TX 9216 Harry Hines Blvd 75235, 9216 Harry Hines Blvd, Dallas, Texas, United States of America