Bilingual Family Coach-NE_ Social Services 738

631 Dickerson Pike, Nashville, TN 37207, USA Req #20971
Thursday, June 23, 2022


Job Code – 1858

Title: Bilingual Family Coach

Employee Name:



Kentucky & Tennessee Division (KT)

Nashville, TN

Job Family:

Pathway of Hope

Hire Date:

Reports to:

Program Director/POH

Direct Reports:


FLSA: Non-Exempt

Revision Date:


Job Summary:

The Family Coach is often-times the primary contact for the family and is responsible for enrollment of participants into the Family Empowerment Program (FEP), obtaining all necessary signed documents, assessing family for needs, guiding families in goal setting around core areas of service, referring family to needed partners or providers in the community, and updating progress in the shared database until family exits the program. *FEP for the United Way is used interchangeably with the Pathway of Hope for The Salvation Army. -these are not within eligible expenses.

The Family Coach works one-on-one with a participant in a collaborative process to help identify and achieve goals. A Family Coach strives to serve the whole family, keeping the participants, in the driver’s seat, and being aware that families are the experts on their own strengths and perceived challenges ahead. Family Coaches are just one member of the CARE team that includes the Employment Navigator, Financial Counselor, Engagement Coordinator (EC) and other support systems.

Essential Functions:

This job description should not be interpreted as all inclusive.It is intended to identify the essential functions and requirements of this position.The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Coaching Responsibilities; (75%)

Maintains 15 families enrolled into the program at a given time, with a goal of serving 25 families per year.

Provides holistic and comprehensive services to all participants including: intake assessments, goal setting, long-term action plan development, progress monitoring, budgeting, advocacy and referrals.

Meets with family on a regular basis for 6-18 months on average.

During the first 3 months most follow-up meetings should be held in person rather than over the telephone.

Connects families with needed and available community resources.

Follows up with participants and agencies as appropriate to document use/success of referral.

Inputs accurate and complete data for all interactions with participants into Agency database

Ensures that all documents submitted on behalf of a participant are valid

Communicates regularly with Employment Navigator, Financial Counselor, and other support systems as needed.

Regularly attends meetings related to clients and the organization.

Other Responsibilities: (25%)

Participates in regular staff meetings, staff training programs, supervisory sessions, and accepts responsibility for developing a cohesive and positive team culture.

Assists in maintaining meaningful relationships with partnering organizations including landlords, churches, employers, volunteers, and local businesses.

Actively makes efforts to seek out and meet with other local community resources partners that could informally collaborate with the FEP to provide additional services and supports to those in FEP.

Collaborates with the CARE team to ensure that any children in the FEP who are nearing the age of “phasing out” of their

Early Learning Center (ELC) are connected and linked to services at their local Family Resource Center (FRC).

Adheres to Agency policies, procedures, and professional code of ethics.

Uses Hope Hearth Strengths Assessment, URICA Assessment, and Self-sufficiency Matrix to determine eligibility for POH.

Regularly attends meetings related to clients and the organization.

Advocates for families to obtain the needed services.

Performs other duties as assigned.


Education and Experience

Bachelor’s Degree in Social Work or a related field.

Experience and demonstrated interest in working with persons experiencing poverty.

Knowledge of community resources and counseling/coaching/social work practices


Possess a valid driver’s license. Ability to legally operate a motor vehicle and provide own transportation.

Materials and Equipment:

Skills in Microsoft Word, Excel, and Outlook to keep records, communicate within and outside of the Agency and organize pertinent data and program materials.

Knowledge, Skills and Abilities:

Ability to demonstrate excellent documentation skills.

Ability to guide and motivate others toward achieving goals.

Ability to convey non-judgmental and open personal qualities with a clear sense of boundaries.

Ability to possess a strong sense of and respect for settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate.

Ability to interpret the Agency to the community in a positive manner.

Knowledge of The Salvation Army Mission, philosophy, culture, protocol, and organizational structure.

Ability to build relationships internally and externally through communication efforts with the CARE team, the FEP team, FEP partners, and the community.

Ability to demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit the FEP.

Ability to create and maintain high performance standards that capitalize on opportunities to build support by developing relationships that drive results.

Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it, plan and deliver communication that makes an impact and persuades the audience.

Ability to plan work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.

Ability to work collaboratively with other to achieve goals and objectives.

Ability to hold self and others accountable for team performance; motivates and encourages all members to work together to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others

Ability to speak, read, and write in Spanish and English.

Ability to meet attendance requirements.

Work requires the ability to lift and carry and/or push/pull light (less than 25lbs.) materials, supplies, and equipment. Light mobility; duties are usually performed by a combination of standing, walking, and primarily sitting.

Physical Requirements:

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (25 pounds or less) 5-10% of work time.

Duties are usually performed seated, however some physical activity involving donations, and the pantry will require walking, stooping, bending, lifting, and carrying.

Working Conditions:

Work is performed in a normal office environment where there are little to no physical discomforts associated in changes in weather or discomforts associated with noise, dust, dirt, and the like; some face to face contact with the homeless or less fortunate may present health and safety issues, or combative situations.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.


Employee Signature Date

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family KT-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Hourly
  • Required Education Bachelor’s Degree
Location on Google Maps
  • 631 Dickerson Pike, Nashville, TN 37207, USA