Provides crisis counseling, follow-up, information and referral, personal advocacy, criminal justice support, emergency legal advocacy, telephone contact, assistance with filing Victim Compensation to domestic violence victims.
ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Provides crisis intervention through telephone interviews, individual, and group counseling.
Assists clients by providing information to promote a healthy and safe lifestyle.
Assists in applications for financial benefits and claims for restitution; these include but are not limited to filing: Injunctions for Protection Against Domestic Violence, Victim Compensation Claims, Office of the Attorney General Relocation funds, Address Confidentiality Program.
Provides information to participants regarding court proceedings, filing of injunctions, victim compensation, and relocation.
Completes written reports, records, data entry and other required documentation of services provided to participants in a timely manner.
Assists in securing Legal Aide attorneys for emergency legal advocacy.
Accompanies participants to court proceedings and State Attorney’s Office appointments; transports participants to court related activities if needed.
Acts as liaison for clients with Legal Aide.
Assists in coordination of any special events conducted by this program to include Sexual Assault Awareness, Domestic Violence Awareness Month, and National Crime Victims’ Rights Week).
Provides professional trainings and awareness presentations as directed by the Program Director for the purpose of victim identification and program referral.
Attends required staff meetings.
Completes employee training, conferences, etc to meet requirements according to contract specifications.
Attends at least 16 hours of continuing education in domestic violence to maintain State of Florida Core Competency Certification.
Attends contractually-required training annually.
Other assignments as directed/required.
MATERIALS AND EQUIPMENT:
General Office Equipment Vehicle
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
Associates degree in a human service related field, sociology, psychology, counseling, social work, criminology or related field;
Two years experience working with victims of domestic violence and or sexual assault
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Due to the nationalities of the clients, individual must be Bi-lingual (English/Spanish)
LICENSES AND CERTIFICATIONS:
Successful completion of Domestic Violence Core Competency training within 90 days of employment.
Valid state driver’s license
Victim Practioner Certification Trianing-40 Hours completed after hire if available/required for VOCA
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the principles and practices of rehabilitative and crisis counseling.
Knowledge of the laws and procedures of criminal justice agencies as they affect the responsibilities and rights of victims.
Knowledge of community resources to provide information and referrals to victims of domestic violence and sexual assault.
Knowledge of the family dynamics and issues of domestic violence and sexual abuse.
Knowledge of social service resources and agencies in the community.
Knowledge of effective communication and motivation practices.
Ability to perform crisis intervention by counseling victims of domestic violence or sexual abuse and assist them in taking the appropriate corrective actions.
Ability to remain calm and make sound decisions during state of crisis.
Ability to develop program plans and goals based on client's needs.
Ability to work with the public encompassing all types of behaviors.
Ability to interview clients and to obtain pertinent information.
Ability to prepare and maintain accurate and complete case notes and client records.
Ability to plan, organize and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
Ability to build and maintain effective and professional working relationships.
MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write and communicate the English language.
Ability to read, write and communicate the Spanish language.
Ability to communicate clearly and effectively both orally and in writing.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Ability to drive a vehicle in order to serve as advocate for victims at the hospital or police department and to transport victims to court related appointments.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Work is performed in a social service environment where exposure to communicable diseases and infections are possible.
Work requires ability to work some Holidays to ensure proper coverage of emergency shelter.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
STATEMENT OF PURPOSE:
The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.
- Job Family FL-NON-EXEMPT
- Job Function Case Management
- Pay Type Hourly
- Travel Required No
- Required Education Some College
- Pasco County, FL, USA