Resident Victim Advocate

Pasco County, FL, USA Req #18157
Tuesday, December 14, 2021

Resident Victim Advocate.


Accepts, orients, and counsels residents staying in the domestic violence shelter; assists residents on an assigned shift with basic needs, and ensures safety, security, and adherence to house guidelines; maintains accurate and complete records and logs containing pertinent information; ensures that shelter is maintained in a neat and proper order.

ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Orients new clients to the program, helps survivors with crisis counseling and safety planning, and prepares case records to facilitate case management; records daily services.

Ensures house guidelines are understood and followed; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients.

Ensures that all rooms are in proper order and clean before arrival of new residents; checks fire equipment and ensures proper working order.

Performs housekeeping duties as needed to ensure cleanliness of the shelter.

Distributes towels, linens, personal hygiene items, or other items as needed by residents.

Assists domestic violence hotline callers and provides telephone counseling, safety planning, and information and referral services.

Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with established policy and procedures.


Attends at least 16 hours of continuing education in domestic violence to maintain State of Florida Core Competency Certification.

Performs other related work as required.


General Office Equipment Kitchen & Laundry Equipment Computer TTY

Security System Equipment Intercom System



High school diploma or G.E.D.


one year experience performing social service work preferred


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Successful completion of Domestic Violence Core Competency training within 90 days of employment.

ValidStatedriver’s license may be required.


Ability to drive a vehicle may be required.

Knowledge of domestic violence and sexual assault dynamics and empowerment.

Knowledge of social service resources and agencies in the community.

Knowledge of and ability to perform basic housekeeping functions.

Ability to remain calm and make sound decisions during a crisis.

Ability to work independently and with limited supervision.

Ability to work with the public encompassing all types of behaviors.

Ability to converse with participants to obtain and share pertinent information.

Ability to prepare and maintain accurate and complete case notes and participant records.

Ability to plan, organize and prioritize work in order to accomplish work in compliance with quality standards and timelines.

Ability to build and maintain effective and professional working relationships with participants and community agencies.


Ability to meet attendance requirements.

Ability to read, write and communicate the English language.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper action.

Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.


Work is performed in a shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.


The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.

Other details

  • Job Family FL-NON-EXEMPT
  • Job Function Housing
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
  • Job Start Date Tuesday, December 21, 2021
Location on Google Maps
  • Pasco County, FL, USA