Case Management Specialist

900 W Adams St, Jacksonville, FL 32204, USA Req #15993
Tuesday, December 14, 2021

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Case Manager Specialist for Jacksonville located in, Florida. This is a Full-Time position, working approximately 40 hours per week.


Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements.

ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive long-term program goals for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and discusses with Social Services Program Manager or Social Service Director disciplinary actions for infractions of the house guidelines.

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

Plans, coordinates, and assists in the organization of speakers and presenters for purposes of scheduling structured groups that focus on life management, behavior modification, addiction support, financial literacy/budgeting, literacy, GED/continuing education, and/or classes to assist clients in obtaining skills that will enable them to functionally cope with their environment. May facilitate groups on topics identified as a need in conjunction with the Social Services Program Manager.

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and in conjunction with case management processes as necessary.

Assists clients in accessing appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program.

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS) and other systems utilized.

Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

Prepares case presentations for the supervisor.

Provide weekly/monthly progress reports.

Maintain communication between departments concerning the availability and qualifications for funds available through the Social Services Department.

Ensures clients adheres to policy and procedures.

May attend community meeting on behalf of the Social Services Management team as assigned.


Complete Safe From Harm training

Conducts tours of program facility for outside agencies as requested.

Assists in developing and revising the service policy manual.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects and holiday programs.

Performs other related work as required.


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Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,


Three years progressively responsibleexperience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Valid State Drivers License


Knowledge of the principles and practices of social service case management.

Knowledge of social service resources and agencies in the community.

Knowledge of effective communication and motivation practices.

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.

Ability to develop program plans and goals based on client's needs.

Ability to evaluate the client's progress toward program goals.

Ability to work with the public encompassing all types of behaviors.

Ability to interview clients and to obtain pertinent information.

Ability to prepare and maintain accurate and complete case notes and client records.

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

Ability to build and maintain effective and professional working relationships with clients and community agencies.


Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.


Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.


The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.

Your signature below indicates you have read and understand the job description and agree to perform the duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Other details

  • Job Family FL-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
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Location on Google Maps
  • 900 W Adams St, Jacksonville, FL 32204, USA