Store Manager I_NE-AOK_401-Thrift Store Department

Thift Store Manager

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for Thift Store Manager for our Fayetteville, Arkansas family thrift store.

Job Summary

Plans, administers, monitors, and evaluates the day-to-day operations of a Family Store sales floor ensuring compliance with established policies and procedures; processes, displays and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover; ensures the accountability and security of all store items and funds.  May serve as a lead worker to volunteers, beneficiaries, and/or subordinate store personnel.

Knowledge, Skills, and Abilities

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

General Operating Responsibilities (70%)

Plans, supervises, communicates, and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover; plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items.

Supervises and participates in the receiving, sorting, pricing, and distribution of donated items into the storefront; ensures that items are processed in a timely manner and in compliance with established policies and procedures.

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register, security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Prepares, processes, and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed.

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer’s have handled.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Opens and/or closes store doors in accordance with the store schedule.

                                                                                                                                                                          Prepares and maintains a variety of Thrift Store sales, reports, records, logs, etc.; ensures the accuracy, completeness, and timeliness of the same.

Staff Supervision Responsibilities

Administers and monitors the day-to-day operations of a sales floor; serves as lead worker to volunteers, beneficiaries, and/or subordinate store personnel; trains and instruct staff in the proper methods and procedures for performing job duties; inspects work in progress and upon completion for accuracy and completeness.

Case Work 15%

Interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients’ dispositions and other pertinent information such as income, expenses, family, and work history; assists clients’ in completing applications for assistance; photocopies picture ID, utility bills, lease, etc.

Prepares and completes clothing and furniture vouchers for eligible clients.

Processes rent and utility financial assistance for eligible clients; contacts utility companies and landlords to make pledges.

Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; maintains confidentiality of client information.

Prepares and maintains statistical records on all services provided; compiles and prepares monthly reports; ensuring the accuracy and completeness of the same.

Seasonal 10%

Recruits, orients, trains, assigns and supervises seasonal bell-ringer volunteers.  Maintains kettle reports and deposits funds in bank.

Other Responsibilities (5%)

Assists Warehouse Manage as needed.

Maintains inventory of supplies and equipment for the store operations.

Supervises volunteers working in the Family Store.

Performs other related work as required.

Materials and Equipment

General Office Equipment, Cash Register

Knowledge, Skills and Abilities

Knowledge of the principles and practices of retail store management.

Knowledge of the principles and practices of effective customer relations.

Ability to prepare and maintain accurate and complete bookkeeping records.

Ability to evaluate overall store operations to detect deficiencies and implement appropriate corrective action.

Ability to price donated merchandise reasonably and fairly.

Education and Experience

High School Diploma or G.E.D. AND two years progressively responsible experience working in a retail store environment with at least one year experience in a supervisory capacity, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements/Working Conditions   

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to perform mathematical computations.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle. 

Working Conditions

Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this positing.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

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When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!