TRHC H-Logo

Call Centers - Customer Service Coordinator

Moorestown, NJ 08057, USA Req #965
Monday, August 22, 2022

Our goals are to provide excellent service, utilize advanced technology, and proficiently deliver results. To accomplish these goals, we constantly seek individuals who look for ways to do things better. We are a company whose culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement.
 

Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications, including EireneRx® and MedWise™, provide solutions for a range of payers, providers and other healthcare organizations.

 

TRHC empowers our employees to provide excellent service, utilize advanced technology, and proficiently deliver results. Our 32Fundamentals are what we are and who we are.  Our culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement. As a part of our team, you will help us bring innovative service models to healthcare, improving patient outcomes.

JOB OBJECTIVE: The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.
 

ESSENTIAL JOB FUNCTIONS:

  • Provides enrollment support for new PACE enrollees.
  • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
  • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
  • Provides help desk support to network pharmacies.
  • Education PACE staff regarding CK and network pharmacy processes for facility participants.
  • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
  • Coordinates and sets up couriers to ensure timely medication delivery.
  • Makes outgoing calls to ensure the participants have received their delivery.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position. 
 

QUALIFICATION REQUIREMENTS

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

EDUCATION:

  • HS diploma required.

EXPERIENCE:

  • Minimum of 1year customer service experience   preferably in a healthcare setting.

OTHER SKILLS and ABILITIES:                   

  • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
  • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
  • Must have a strong patient centered focus.
  • Excellent communication skills, especially via phone.
  • Understanding of clinical terms and impacts.
  • Able to multi-task and handle multiple priorities without sacrificing quality.
  • Detail oriented and organized.
  • Reliable.
  • Efficient.

 

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Moorestown, NJ 08057, USA