TRHC H-Logo

Account Executive (Central Region)

Virtual Req #996
Tuesday, August 16, 2022

Our goals are to provide excellent service, utilize advanced technology, and proficiently deliver results. To accomplish these goals, we constantly seek individuals who look for ways to do things better. We are a company whose culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement.
 

Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications, including EireneRx® and MedWise™, provide solutions for a range of payers, providers and other healthcare organizations.

 

TRHC empowers our employees to provide excellent service, utilize advanced technology, and proficiently deliver results. Our 32Fundamentals are what we are and who we are.  Our culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement. As a part of our team, you will help us bring innovative service models to healthcare, improving patient outcomes.

The goal of this position is to develop relationships with clients in regions/territories that help support the optimization of the customer experience, support their ever-changing needs, and provide feedback to the organization to assure client success.  In addition, we are seeking account managers who also have excellent business development and leadership skills that will expand Tabula Rasa HealthCare’s PACE services to support the growth of PACE. This includes developing and coordinating all resources and activities relating to account planning, management, and retention; capturing upsell and cross-sell opportunities; and proactively developing new policies and workflow strategies for the Account Team. This highly professional individual will be successful as a result of their internal and external collaboration abilities and tenacious work ethic.   

 

Essential Functions:

Include, but not limited to:


Existing PACE Partners (Account Management and Client Retention)

  • Serve as client relationship lead for partnerships within designate territory; develop, strengthen, and expand existing partnerships (when relevant) in collaboration with CVHC account team.
  • Facilitate master account planning for PACE Clients to ensure success of CareVention Healthcare partnerships
  • Serve as a CareVention HealthCare Brand Ambassador illustrating market leading features and benefits of CVHC’s custom PACE services
  • Conduct periodic review of client concerns and establish strategies for improving operations across the portfolio of client purchased TRHC services
  • In coordination with service line stakeholders, develop client retention strategies for clients within region
  • In coordination with legal, finance, and others as needed, facilitate contract renewals for existing CVHC partnerships
  • Identify opportunities to expand PACE partnerships with additional CVHC services – facilitate cross sell efforts in coordination with Business Development, as needed
  • Routine contact with client partners quarterly and based on need
  • Orient all new client leadership (CMO, CFO, CEO, Executive Directors, Medical Directors, Directors of nursing, Health Plan Managers) to CVHC services; coordinate with subject matter experts across each service line
  • Introduce and drive adoption of new features and initiatives (e.g., e-prescribing updates, New Reports, Report Enhancements, Technology, CVHC subsidiary updates)
  • Coordinate with service line subject matter experts to establish on-site educational sessions for PACE
  • Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed
  • Serve as a liaison for Customer Service and Quality Assurance suggestions to improve CVHC’s service & product offerings
  • Support and strengthen CVHC service line relationships by supporting & working closely with service line subject matter experts (Account Team)
  • Deliver utilization and clinical reports to clients monthly, quarterly, or at desired cadence
  • Work with Account Team to establish strategies for improving interoperability amongst service lines
  • Routine contact with Account Management team to exchange best practices and report on region
  • Documentation of all client interaction in Salesforce CRM (visits, educational phone calls, training, conference call, e-mails, report and disaster preparedness communication as per CRM Policy)
  • Conduct monthly orientation calls or educational opportunities where necessary
New CVHC Partners- Post Implementation:
  • Work prospectively with Implementation team and department subject matter experts (QA/PI, Finance, Operations, NBD) to ensure successful transitions for new clients
  • Monitor and follow newly implemented clients with weekly phone calls or as needed during first year of service
  • Meet with all newly transitioned clients on-site with Implementation for go-live

Sales/Cross Selling of CareVention PACE Services:
 

  • Versed and able to close business for PACE Pharmacy services
  • Propagate CVHC services and facilitate cross sell to relevant clients within region
  • Coordinate cross sell strategy with service line leads and PACE business development team
  • Document all related opportunities, calls and communications in Salesforce

Education
 

  • Attend Educational and Regional State meetings as needed or upon request
  • Attendance to National PACE Association (NPA) and similar industry conferences.

Qualifications:

 

  • Bachelor’s degree in Business, Sales, or related degree highly preferred, equivalent related experience is required.
  • Demonstrated leadership skills.
  • 6+ years progressive experience in sales or a customer/client service role.
  • Experience in Healthcare.
  • PACE experience, preferred.
  • Solid industry knowledge.
  • Excellent written and verbal communication skills.
  • Previous experience conducting presentations to groups.
  • Ability for overnight travel up to 3 days/week (weekday) when necessary.

Knowledge, Skills, Abilities:

 

  • Well-organized and proficient in the operations of CareVention HealthCare services
  • Ability to orient PACE staff to CareVention’s services
  • Excellent verbal and written communication skills and professionalism when working with clients.
  • Strong customer focus/account management skills..
  • Ability for innovative and strategic thinking.
  • Ability to multi-task and prioritize projects.
  • Goal-oriented.
  • High-energy with a sense of urgency and attention to detail.
  • Comfortable working in a fast-paced, rapidly changing environment
  • Ability to create, motivate and inspire interdisciplinary teams focusing on resolution(s) of identified issues.
  • Able to maintain the highest standard of confidentiality.
  • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
  • Strong computer skills including using word processors, spreadsheets, and database software.

Travel:  3 days/week, when necessary.

 

 

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Salary