Pharmacy Centers - Operations Supervisor-(Senior Pharmacy Technician)

Austin, TX, USA Req #824
Wednesday, April 20, 2022

Our goals are to provide excellent service, utilize advanced technology, and proficiently deliver results. To accomplish these goals, we constantly seek individuals who look for ways to do things better. We are a company whose culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement.

Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications, including EireneRx® and MedWise™, provide solutions for a range of payers, providers and other healthcare organizations.


TRHC empowers our employees to provide excellent service, utilize advanced technology, and proficiently deliver results. Our 32Fundamentals are what we are and who we are.  Our culture cultivates teamwork, rewards excellence, focuses on quality for every aspect of our business, and promotes community involvement. As a part of our team, you will help us bring innovative service models to healthcare, improving patient outcomes.

JOB TITLE:   Pharmacy Center Operations Supervisor                                  DATE: 02/09/2022


REPORTS TO:     Pharmacy Manager        


FLSA: Exempt



The Operations Supervisor oversees para-professional support of Medication Therapy Management (MTM) and center operations. The Operations Supervisor must possess a comprehensive knowledge, experience, and understanding of MedwiseRx operations and operational software, serving as a Subject Matter Expert (SME) and resource consultant to organizational members and end-users, as well as supporting MedwiseRx leadership by providing requested recommendations and information for operational decision-making.



·         Establishes and manages weekly production goals for MedwiseRx MTM operations in collaboration with center leadership.

·         Coordinates the center workload, staffing levels and assignments, and oversees the production levels for assigned programs and work sites.

·         Defines and establishes the percentage of operational production activity for each client account.

·         Prepares informational reports that are based on data from internal and external sources; working with other internal and external sources to organize and represent operational data and information in a unified and structured format.

·         Prepares written communication and/or materials, statements, or reports on program activities and operations, progress towards defined goals and objectives, changes in program status, or any other ad-hoc reports requested for distribution to management, internal/external clients, or other supporting agencies or organizations.

·         Oversees, completes, and supervises activities and functions for assigned program operations; ensuring that all goals and objectives specified are successfully accomplished in accordance with the established priorities, timelines, assigned budget, and deliverables.

·         Other duties as assigned.




  • A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor’s degree in a related field from an approved and accredited college or university.



  • A minimum of 2 years in customer service, healthcare, or other relevant experience.
  • Experience leading the development of and/or roll out of a key business initiative and/or program.
  • Preferred Pharmacy and/or call center management experience.
  • Preferred experience in Medication Therapy Management (MTM).



  • Preferred a Pharmacy Technician license in good standing with the respective state pharmacy licensing board or must pursue licensure within the first 6 months of employment.
  • PTCB and/or EXCPT is required


  • Ability to motivate employees, resolve issues, and make difficult decisions
  • Advanced skills and understanding of computer software, healthcare systems and programs
  • Proficient in Microsoft Office: specifically, MS Excel.
  • Advanced skills and understanding in utilizing organizational systems, programs, and software.
  • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
  • Proven ability to manage multiple assignments and projects, meeting deadlines and budget constraints in a dynamic business environment.
  • Proficient understanding of Medication Therapy Management operations and software programs preferred. 


PHYSICAL/MENTAL DEMANDS: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. 

Uses of basic office equipment within corporate and home office environment.  Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs. 


WORK ENVIRONMENT: This position works in an office environment with moderate noise, including

some work situations that could present repetitive muscular and vision strain

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Salary
Location on Google Maps
  • Austin, TX, USA