Clinical Program Manager

Job Description

Job Title:  Clinical Program Manager

Reports to:  Director of Clinical Quality & Clinical Programs 

Department: Triage

FLSA Status: Exempt

Job Grade:  10

Version Date: April 2024

General Responsibilities:

The Clinical Program Manager will oversee the Ryan White and Family Planning Programs and will provide oversight and guidance to the clinical leadership to ensure compliance and execution of the programs. This position will also be assigned to other grants, programs, projects as needed. They will collaborate closely with leaders across the organization to ensure seamless integration of their assigned programs. The Clinical Program Manager will need to coordinate with program staff and providers, who are embedded within the clinic, to ensure the delivery of program services are aligned with regulatory guidelines.

Qualifications:

Required Qualifications:

• BA/BS in a clinical/healthcare or related field required. Relevant industry specific experience considered in lieu of college degree where possible.
• Two or more years of progressively responsible leadership experience in a health care environment.
• Experience with program management experience, and involvement with complex programs required.
• Knowledge of federal, state grant writing and reporting, including budgets.

Preferred Qualifications:

• Clinical/ambulatory care setting preferred.
• FQHC experience preferred.
• Experience in clinical quality performance improvement preferred.
• Candidates who do not meet all the preferred qualifications are encouraged to apply.

Skills, Abilities and Desired Competencies:

• Demonstrated proficiency and comfort with technology and ability to use MS Office (e.g., Word, Excel, Outlook, and PowerPoint) is required.
• Knowledge and understanding of the HIV community including provider resources and agencies, interest in HIV community service, and self-motivated to remain fluent with all aspects of HIV medicine, practice, and policy.
• Demonstrated knowledge of family planning interventions across impacted communities
• Personal initiative and the ability to lead people, along with exceptional and demonstrated relationship building and personal interaction skills with individuals in diverse educational and professional roles.
• Self-directed learner who enthusiastically seeks ways to improve patient care and motivates others to participate in improvement activities, plus ability to make compelling, cogent presentations on complex topics and effectively facilitate a meeting.
• Ability to move work forward independently and think big picture while applying a keen eye to detail.
• Proficient in planning, implementation, administration, and communication of complex large-scale projects with multiple levels of stakeholders, and multiple deadlines and priorities.
• Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe

Significant Job Functions:

• Responsible for clinical quality programs and performance improvement projects, both those generated internally and those conducted in collaboration with external organizations, including oversight of all core’s clinical quality measure specifications and requirements.
• Oversee all aspects of grant activities for the Ryan White and Title X Family Planning Programs, including interpreting federal grant guidelines to ensure effective delivery of services.
• Perform management functions for other programs, grants, and accreditations as assigned.
• Accountable for the continuous assessment, improvement, coordination, and integration of relevant assigned programs. Assure the implementation of overall program goals and objectives, the timely submission of reports/data, and required remediation to assure program goals and objectives are met. Seek and implement opportunities for the advancement and expansion of assigned programs.

• Collaborate with fiscal grant management to ensure budget responsibilities are being met.
• Collaborate with clinical leaders to establish quality goals, objectives, and strategies for the Ryan White and Title X programs, to ensure effectiveness and efficiency in accordance with regulatory guidelines.
• Keep all stakeholders up to date on program issues, patient issues, new program development, and program progress, including successes and challenges.
• Ensure that services supported with grant funds fall within the legislatively defined range of services for the specified program.
• Assist with the development of public relations and communications strategies to support program goals and increase community awareness.
• Collaborate with other Thundermist leaders to promote services and education in the community and maintain collaborative working relationships with organizations, professionals, and public officials.

• Conduct presentations and prepare, revise and/or implement relevant training on Family Planning and Ryan White services.
• Represent Thundermist at project-related local, state, and national meetings, conferences, and training as required by the funding source.
• Attend educational training sessions to keep abreast of developments in relevant fields.
• In collaboration with the compliance department, responsible for regularly monitoring of the HRSA/HAB website and EHB, and program compliance and preparation for HRSA Operational Site Visit performance.
• Research, order and/or develop HIV related educational material and programs for patients and providers while keeping current with scientific advances affecting HIV Care and Treatment.
• Work closely with the Health Resources and Services Administration (HRSA) Federal Project Officer in keeping up to date with the Ryan White Program policies and regulations and with management of federal funds and reports.
• Assist in the development and/or modification of Family Planning guidelines, policies and curricula and other written tools as they relate to adolescent health programs.
• Coordinate regularly with sites to ensure patient access to family planning appointments.
• Ensure availability of appropriate educational materials regarding family planning topics

Physical Effort/ Environment:

• This role is hybrid
• Manual dexterity needed for keyboard work, writing
• Ability to work at multiple, non-traditional settings required.
• Physical mobility and ability to stand or sit for extended periods of time.

Work Schedule Demands:

• Full time, 40 hours a week

Communication Skills:

• Confident in initiating open and candid coaching conversations at all levels
• Able to organize and articulate thoughts, and confidently generate and present options in an informative, relevant, clear, and concise manner while understanding and adapting to audience
• Excellent facilitation skills and ability to drive consensus, decisions, and change
• Able to work well with a broad array of people (different levels of management and technical abilities), building rapport and maintaining collaborative relationships

Confidentiality of Information:

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Will have access to agency information and must be kept confidential.

ADA & EEOC Statement:

Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.