Electronic Health Record (EHR) Specialist

About The Centers   

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. Our integrated model coordinates health and wellness services including primary care, behavioral health care, addiction services, HIV treatment, in-house pharmacies, and dental; along with family support programs including early childhood development, career training, and job placement. The organization is one of the oldest and largest nonprofit organizations in Northeast Ohio, serving more than 15,000 people annually in our community. Visit TheCentersOhio.org to learn more. 

Wellbeing and Benefits

Providing quality benefits for our staff is important to us. Just as important is our staff’s well-being. That’s why we offer several choices from medical to dental to vision plans to meet the different needs of our staff.   

Choice of medical and dental plans, Health Savings Account , Flexible Spending Account for Health and Dependent Care , Vision , Support for continuing education and credential renewal , Life Insurance, Retirement Savings (401k) with a company contribution , Mental Health Support, Employee Assistance Program , Calm Subscription, Short- and Long-term Disability.

About our Culture  

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.  

Job Qualifications 

• Must have a bachelor’s degree or above. Work experience may offset level of education. 
• Prior training experience required.
• Electronic health record experience required. 
• Proficient with Outlook, Word, Excel and PowerPoint. 
• Must be familiar with HIPAA Privacy and Security information system standards. 
• Must have familiarity and experience with IT change control processes. 
• Must be familiar with physical or mental health services and operations. 
• Must be able to analyze, plan, organize, and prioritize multiple activities. 
• Ability to travel during the workday between sites as required. 

Job Summary

The EHR Specialist works collaboratively with the Health and Wellness leadership team and staff, Finance, the Information Technology team, the Reporting and Analytics team, and vendor(s) to provide day-to-day support for the electronic health record (EHR). The EHR specialist provides role-specific access and training for new hires, resolves EHR problems, tests and communicates EHR updates and enhancements, develops and documents new workflows, prepares training materials, and works on special projects as requested by the Health and Wellness leadership team.

Essential Job Duties & Responsibilities

• Provide role-based access to the EHR and other clinical systems as needed for new hires and transfers. 
• Provide role-based training for new hires, as close to the hire date as possible, and other staff who will use the EHR.  
• Facilitate the addition of new services or departments, workstations, printers, scanners and other items that require updates to the EHR settings for The Centers / Circle Health. 
• Attend appropriate vendor trainings and demonstrate competency (ex. the OCHIN Site Specialist Training) for EHR support staff. 
• Coordinate implementation and role-specific training of new functionality, upgrades, and EHR-related clinical and administrative processes as appropriate for increasing staff skills.  
• Manage EHR-related change control as appropriate for system enhancements, technology changes and fixes. 
• Communicate system outages and changes to The Centers / Circle Health leadership / staff as needed.  
• Help develop documentation templates and other content, in cooperation with key clinical leaders through workflow analysis and use of technical tools.   
• Evaluate EHR options to address clinical and practice management issues.   
• Help develop and maintain relationships with OCHIN (and other vendors as appropriate) to bring in both resources and knowledge to meet the needs of the Centers / Circle Health. 
• Develop training materials and training plan for new process/functionalities of the EHR. Update and maintain accuracy of EHR training manual as clinical processes and system features change. 
• Respond to internal Help Desk tickets, following through to an adequate resolution of the problem.   
• Partner with the IT staff and OCHIN to troubleshoot technical issues that arise.   
• Attend appropriate meetings at the Centers and Circle Health as an EHR specialist and contribute to departmental and organizational decision-making through active participation.   

Core Competencies

• Values Diversity: Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served. 
• Commitment to Continuous Improvement and Accountability: understands both the rules and how to manage the exceptions to create a strong, high-quality employee experience; sets high standards and strives for continuous improvement; regularly asks for feedback regarding the quality of service; takes action to correct mistakes as they become evident; and, works with team to ensure the same 
• Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter. 
• Organization: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes. 
• Fostering Teamwork: Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together. Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups. 

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.