Bilingual Recruitment and Intake Specialist - El Barrio

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

· Choice of medical and dental plans · Health Savings Account · Flexible Spending Account for Health and Dependent Care · Vision · Support for continuing education and credential renewal · Life Insurance · Retirement Savings (401k) with a company contribution · 457(b) Savings · Mental Health Support · Employee Assistance Program · Calm Subscription · Short- and Long-term Disability

Job Summary

The Bilingual Recruitment and Intake Specialist is responsible for recruitment efforts to advertise, attract and engage clients to El Barrio services. Provides initial job seeker engagement through intake and eligibility for job seekers interested in workforce services. 

Qualifications

• Must have High School Diploma or G.E.D. with a minimum of two years of related experience required. 

• Minimum 2 years relevant exposure to or experience with clients experiencing challenges in finding employment.
• Must have demonstrated experience working with electronic platforms (i.e., Microsoft software, internet, databases, and virtual learning platforms). 
• Requires travel to other facilities and meetings.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
• Bilingual in oral and written English and Spanish required.

Job Duties & Responsibilities

• Identifies and implements appropriate promotional and recruitment plans that effectively increases job seeker enrollment, in particular but not exclusive to specific target populations.
• Maintains visibility within the community promoting El Barrio’s program through events, meetings, and recruitment initiatives.
• Screen, interview, complete intake process and verify applicants’ eligibility requirements for the corresponding program. Apply evaluations, tests or any general assessment to program applicants, as applicable.
• Be thoroughly familiar with El Barrio
• Assist clients for a smooth transition into programs, connecting them with a dedicated care team. 
• Maintains relationship with contract partners to support and monitor referrals. 
• Collect, update and maintain data relevant to contract performance, recruiting and intake. Provides data entry support across the Workforce program. 
• Actively working towards accomplishing and meeting program goals as outlined within contracts, while keeping the job seeker at the front of mind.  

Core Competencies

• Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance an empathy forward response.
• Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintain a level-headed approach in demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.
• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.
• Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.
• Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
• Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.