Premium Guest & Member Relations Coordinator

Employees must be able to perform the essential functions of this position satisfactorily.

The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

As a division of the Guest & Member Relations Department, the Game Day Staff is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.

Core Functions:

• Provide support to GMR Premium Associate team to maximize Member retention and delivery of world-class customer service
• Assist the GMR Premium team to ensure the prompt resolution of issues and concerns to drive member devotion, including occasional outbound and inbound calls, e-mails, and in-person meetings, processing payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Premium Members.
• Assist with Premium Member event planning & coordination
• Assist in the development and execution of Premium Member communication, including but not limited to renewal collateral, event communication and gameday communication
• Assist in creating contracts, amendments and addendums associated with Premium accounts
• Create reports and presentations from Arcthics & SalesForce data
• Manage ordering & inventory of GMR merchandise/gifting
• Manage department purchasing process including submission and tracking or purchase orders
• Facilitate all department mailings including HOF / Suite Event mailings and annual Ticket Delivery
• Responsible for set-up of all GMR areas at games and events and upkeep of member areas at the stadium
• Oversee the ticket processing of Luxury Suite, Hall of Fame Club, Champions Lounge & Legends Suite ticket orders for ticketed, non-Buccaneers events at Raymond James Stadium
• Assist with walk-throughs of the Luxury Suites and Hall of Fame Clubs before events
• Work non-Buccaneers events at Raymond James Stadium in either the Luxury Suites, Hall of Fame Clubs, Champions Lounge & Legends Suite
• Assist with management of part-time Gameday Staff in Premium spaces for non-Buccaneers events
• Work closely with Catering Company to review summary of orders on a per event basis
• Compile and distribute event manifests to our partners at Raymond James Stadium
• Perform gameday responsibilities as assigned
• All other duties as assigned by manager

Skills & Abilities

• Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
• A passion for building relationships with people and natural customer service instincts
• A positive and resilient team centric attitude with a professional demeanor
• Advanced time management, multi-tasking, and prioritization skills
• Exceptional organization skills
• Strong critical thinking, problem-solving, and conflict resolution skills
• Excellent written and verbal communication skills

   Experience & Education

• A Bachelor's Degree or commensurate work experience
• Two to three years of customer service, retention, sales or marketing experience

   Technical Knowledge

• Proficiency in MS Office programs (Word, Excel, PowerPoint and Outlook)
• Experience with Adobe Photoshop preferred
• Experience with Ticketmaster Archtics and Salesforce CRM Experience preferred

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

• Required to work all Buccaneers home games, training, non-Buccaneers Events and some off-season events; may have to work occasional holidays; extended evening, weekend work hours sometimes required. Clock-in time is typically five (5) hours before kick-off
• Walking, Sitting, standing, working with hands for extended periods of time
• Lifting more than 20 pounds is occasionally required

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities as necessary.   The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes.  This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will,”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee.  Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.

It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status.