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Job Purpose:   The Chef de Cuisine is primarily responsible for managing all aspects of multiple kitchens, such as menu plans, operations, recipes, financial responsibility, portion and inventory control, and food quality. The Chef de Cuisine will lead the team to operate as effectively and efficiently as possible while not sacrificing quality of service and also create a positive and engaging work environment. Duties will be carried out in accordance with all policies, procedures and applicable laws, ordinances and compacts.   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains the efficiency of kitchen operations Assigns duties to kitchen staff, and monitors schedules and performance Communicates pertinent departmental information to staff Performs Cook duties as needed Insures departmental and casino-wide policies and procedures, as well as state food handling guidelines are followed Creates, develops and implements menus Develops and trains team members Monitors team member performance and provides coaching, guidance, performance feedback, and discipline when necessary Ensures product and labor costs are within established guidelines Establishes and maintains quality standards Places food orders Coordinates and executes off site events Hires qualified kitchen personnel   Job Specifications: Education and Experience: Essential:   High School Diploma or G.E.D. ServSafe Manager Certification 5 years chef experience 21 years of age   Desirable:   Culinary degree Food services supervisory experience   Skills and Knowledge: Essential:   Ability to create recipes and menus Ability to prepare a wide range of food products Ability to apply creative concepts to food preparation and presentation Ability to interact effectively with team members and guests Ability to provide leadership and guidance to staff Ability to appear for work on time Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to complete forms and documents Ability to perform simple mathematical calculations Excellent English writing skills Working knowledge of MS Word and Excel Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to lift up to 25 lbs. Ability to stand for up to eight hours at a time Ability to bend and stoop Ability to train and motivate subordinates   Desirable:   Multi-lingual Supervisory/Managerial Accountability:   Direct: Sous Chef, Cook III, Cook II, Cook I, Steward I Indirect: None

Job Purpose: Assists the Executive Chef and Chef in developing and implementing menus and manages kitchen operations, kitchen staff, and off-site events Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains efficient operation of the kitchen operations by assigning duties to kitchen staff, communicating pertinent departmental information to staff, instructing personnel on food service policies and procedures, correcting out of compliance behaviors, regulating food product utilization, drafting food production sheets, monitoring kitchen staff performance, and performing production cook duties as needed. Prepares and cooks food for guest consumption by following recipes according to established standards and as projected on the menu and/or catering requests, preparing food products according to production sheets, chopping, slicing, dicing, baking, frying, basting, boiling, sautéing, steaming, grilling, marinating, portioning desserts and condiments, and ensuring cold and hot food wells are filled and replenishing as needed. Assists the Chef by participating in the training of production cooks and catering staff, providing guidance on proper portion controls and food presentation, monitoring cooks’ performance, communicating relevant information between shifts, monitoring team member performance, training team members, conducting performance appraisals, providing counseling, guidance, and corrective action as needed, generating appropriate paperwork, and reporting discrepancies to the Chef. Ensures safe and sanitary kitchen and storage areas are maintained by checking food products for temperature and freshness, rotating food items as needed, maintaining correct cooling, reheating and storing of foods, cleaning and wiping counters, shelves, refrigerators, hot and cold wells and surrounding areas, organizing storage area as needed, storing and restocking product on the line and surrounding areas, and following proper utilization guidelines for all supplies and equipment. Assists with catering both on site and off site by ensuring proper set up prior to event, cooking, cleaning, working the event, and breaking down all equipment, supplies and product at conclusion of event. In the absence of the Chef completes all job duties and responsibilities of the Chef as required. Job Specifications: Education and Experience: Essential:   High School Diploma or G.E.D or equivalent experience ServSafe Manager Certification 2 years cooking in a commercial kitchen 1 year supervisory or Sous Chef experience Desirable: Completion of Sycuans Supervisory Certificate Program CA Driver’s License in good standing Culinary degree Skills and Knowledge: Essential: Ability to create recipes and menus Working knowledge of responsible alcohol beverage service Ability to communicate effectively with guests and team members Ability to provide leadership and guidance to staff Ability to prioritize and perform multiple tasks and assignments Working knowledge of MS Word and Excel Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to communicate effectively in the English language Ability to routinely lift and carry up to 50 lbs Ability to stand and walk for up to eight hours at a time Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to drive catering vehicles Ability to maintain a good driving record Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Lead Production Cook, Production Cook, Prep Cook, Lead Utility, Utility, F&B Deep Cleaning Technician, Attendant Indirect: None

Job Purpose:   Under the direction of the designated venue Sous Chef, the Cook II prepares specialty cuisine items as well as standard menu items for guest consumption utilizing only approved recipes, cooking methods and ingredients as set by Food & Beverage/Culinary Management; maintains all food, equipment and kitchens to set health codes and casino standards; maintains positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management, at all times.   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains designated workstation. Ensures recipes are consistent in flavor profiles, quality, and appearance. Knowledge of basic food products. Knowledge of standard and specialty food production equipment. Ability to sufficiently perform basic cooking methods Possesses proficient knife skills. Understands the food rotation method “FIFO”. Ability to read food order tickets. Performs other duties as assigned to support the efficient operation of the department. Job Specifications: Education and Experience: Essential:   County of San Diego Food Handler Card 1 years casual and/or fine dining cooking experience   Desirable:   High School Diploma or G.E.D. Culinary degree California Driver's License in good standing Casino experience   Skills and Knowledge: Essential: Working knowledge of safe food handling practices Ability to work effectively with team members and guests Ability to communicate effectively in the English language Ability to follow recipes and read production sheets Ability to maintain professionalism and composure Ability to perform simple mathematical calculations Ability to understand verbal directives and written instructions Ability to routinely lift and carry 50 pounds Ability to accept constructive criticism Ability to stand and walk for up to eight hours at a time Ability to bend, stoop, push and pull Ability to perform repetitive tasks Ability to multitask Ability to work in a smoking environment Ability to appear for work on time   Desirable: Multi Lingual   Supervisory/Managerial Accountability: Direct: None Indirect: None

Job Purpose: Assists the Executive Chef and Chef in developing and implementing menus and manages kitchen operations, kitchen staff, and off-site events Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains efficient operation of the kitchen operations by assigning duties to kitchen staff, communicating pertinent departmental information to staff, instructing personnel on food service policies and procedures, correcting out of compliance behaviors, regulating food product utilization, drafting food production sheets, monitoring kitchen staff performance, and performing production cook duties as needed. Prepares and cooks food for guest consumption by following recipes according to established standards and as projected on the menu and/or catering requests, preparing food products according to production sheets, chopping, slicing, dicing, baking, frying, basting, boiling, sautéing, steaming, grilling, marinating, portioning desserts and condiments, and ensuring cold and hot food wells are filled and replenishing as needed. Assists the Chef by participating in the training of production cooks and catering staff, providing guidance on proper portion controls and food presentation, monitoring cooks’ performance, communicating relevant information between shifts, monitoring team member performance, training team members, conducting performance appraisals, providing counseling, guidance, and corrective action as needed, generating appropriate paperwork, and reporting discrepancies to the Chef. Ensures safe and sanitary kitchen and storage areas are maintained by checking food products for temperature and freshness, rotating food items as needed, maintaining correct cooling, reheating and storing of foods, cleaning and wiping counters, shelves, refrigerators, hot and cold wells and surrounding areas, organizing storage area as needed, storing and restocking product on the line and surrounding areas, and following proper utilization guidelines for all supplies and equipment. Assists with catering both on site and off site by ensuring proper set up prior to event, cooking, cleaning, working the event, and breaking down all equipment, supplies and product at conclusion of event. In the absence of the Chef completes all job duties and responsibilities of the Chef as required. Job Specifications: Education and Experience: Essential:   High School Diploma or G.E.D or equivalent experience ServSafe Manager Certification 2 years cooking in a commercial kitchen 1 year supervisory or Sous Chef experience Desirable: Completion of Sycuans Supervisory Certificate Program CA Driver’s License in good standing Culinary degree Skills and Knowledge: Essential: Ability to create recipes and menus Working knowledge of responsible alcohol beverage service Ability to communicate effectively with guests and team members Ability to provide leadership and guidance to staff Ability to prioritize and perform multiple tasks and assignments Working knowledge of MS Word and Excel Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to communicate effectively in the English language Ability to routinely lift and carry up to 50 lbs Ability to stand and walk for up to eight hours at a time Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to drive catering vehicles Ability to maintain a good driving record Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Lead Production Cook, Production Cook, Prep Cook, Lead Utility, Utility, F&B Deep Cleaning Technician, Attendant Indirect: None

Job Purpose: Entry Level position that will provide on the job training with the goal to progress to a Slot Technician ll.  Skills developed will include guest service, electrical repair, troubleshooting, relocating slot machines, installing, set up, and perform preventive maintenance on slot machines. Identify standard slot manufacturers and models in the industry. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Performs preventative maintenance on slot machines by cleaning slot machines and parts internally and externally. Checking, tightening, and replacing door locks, hinges and hardware as needed. Checking and changing lights and switches as needed, checking and replacing fuses. Ensures the satisfactory external appearance of slot machines by inspecting, documenting, and reporting defective outer machine sections or parts to the Technician Supervisor. Cleaning machine glass, cabinets, pedestals. Documenting all activities in the EGM history Logbook and completing any required forms Install/Removal of slot machines by moving and removing slot machines according to instructions, connecting communication lines, and installing game parts Assists with floor service calls by answering service calls, navigating through recall history, pay lines, and payouts, diagnosing routine machine malfunctions, performing minor repairs of bill acceptors, printers, and sentinels.  Adjusting touch screens as needed, and setting game options under close supervision when assigned to shadow a Technician II. Assist during the daily drop by clearing EGM errors, repairing broken locks, and securing EGM doors. Job Specifications: Education and Experience: Essential: High school diploma or G.E.D. Desirable: Basic knowledge of electronics or enrolled in post-secondary education for electronics General knowledge of maintenance and repair of electronic systems and equipment Electronic systems maintenance and repair experience Prior experience in computer or arcade video game repair Customer service experience Knowledge of AC/DC electronics Multi-lingual   Skills and Knowledge: Essential: Ability to move slot machines in excess of 200 lbs. with a hand truck/utility dolly Ability to regularly lift 75 lbs. Ability to bend and stoop Ability to understand and follow verbal directives and written directions Ability to read, write, and speak effectively in the English language Ability to work in a fast-paced and goal-oriented environment Ability to prioritize and perform multiple tasks and assignments Ability to use tools and equipment required for machine preventative maintenance Ability to use equipment in the same manner as trained Ability to do repetitive manual tasks for up to eight hours at a time Ability to work any shift Ability to wear required PPE (safety toe shoes, work gloves) Ability to work in a smoking environment Ability to appear for work on time Ability to work in a team-oriented environment Ability to effectively communicate with guests and team members Ability to complete forms Ability to maintain professionalism and composure Ability to accept constructive criticism Ability to learn tasks applicable to the level of position Desirable: Ability to conduct oral presentations to small groups Ability to prioritize and perform multiple tasks and assignments Ability to perform with minimum supervision Supervisory/Managerial Accountability: Direct: None Indirect: None

Job Purpose: Provides guests with snack and beverage service Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides guests with service by acknowledging and welcoming guests, responding to guest requests, promptly taking snack and beverage orders, entering ordering into the property management system, delivering snacks and beverages, and collecting and processing payment following established procedures. - 50% Provides accounting of transactions during shift by entering inventory on the daily inventory sheet, entering cash transactions in to point-of-sale system, counting currency, logging credit cards on to cashier drop work sheet, balancing money against generated cashier report, and cash report against the inventory sheet following established procedures, and reporting discrepancies to the Food & Beverage Manager. - 20% Promotes guest relations by offering appropriate up to date information regarding promotions and events, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. - 15% Ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified. - 10% Ensures snack bar and beverage carts are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, replenishing condiments in the stations, cleaning shelves, condiment holders and counters, and securing snack bar and candy room according to established procedures. -5% Job Specifications: Education and Experience: Essential: High School Diploma, High School Certificate of Completion, or G.E.D. 21 years of age Current Food Handlers Card Ca Drivers License in good standing Desirable: Customer or Hospitality Service experience Cash handling experience Food server experience  Skills and Knowledge: Essential: Ability to interact effectively with guests and team members Ability to communicate effectively in the English language Ability to stand and walk for up to ten hours at a time Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Ability to perform simple mathematical calculations Ability to complete forms and documents Ability to appear for work on time Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to accept constructive criticism Ability to routinely lift and carry 25 pounds Ability to bend, stoop, push and pull Desirable: Multi-lingual  Supervisory/Managerial Accountability: Direct:  None Indirect: None

Firefighter Paramedic Join our dedicated team at Sycuan Fire Department where we proudly serve our community and ensure the safety of our guests, residents and community.  At Sycuan Fire Department we are committed to providing a safe and secure environment for all, and we are looking for passionate individuals to join our firefighting team.   Job Purpose:   Suppresses fires, preserves life and property from the elements of disaster and renders medical care to sick and injured   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Participates in fire company activities including fire suppression, rescue, public assistance, fire investigation, fire prevention, pre-fire planning, fire company training, public education, and routine maintenance of apparatus, equipment and fire department facilities Performs rescues, fire suppression, ventilation, salvage and overhaul, medical aid and any other duties related to the preservation of life and property Maintains basic knowledge of the duties of other personnel in the station Performs duties of Acting Officer-In Charge when directed and if qualified Maintains up-to-date knowledge in data and information necessary to perform duties Inspects and tests ambulance equipment Completes appropriate medical reports Maintains currency of all necessary certifications as required Provides patient care and transportation of patients to appropriate medical facilities as needed Performs other duties as directed by the Fire Captain Job Specifications: Education and Experience: Essential: High School Diploma or G.E.D. State of California Paramedic license in good standing Successful completion of standard internal firefighter written test San Diego County Paramedic accreditation in good standing In-house Physical Abilities Test, CPAT, or Biddle Certificate CA Driver's License in good standing BLS CPR and Advanced Cardiac Life Support (ACLS) Cards Desirable: Hazmat FRO 1 year paramedic experience Firefighter exempt Ca Driver's License in good standing State Firefighter I Certification Firefighter experience Skills and Knowledge: Essential: Ability to pass annual BIA Pack Test to include donning a 45 pound hose pack (or equivalent) and walking a total of three (3) miles in 45 minutes or less Ability to effectively communicate with department personnel Ability to execute operational and procedural changes Ability to prioritize and perform multiple tasks and assignments Ability to complete forms, documents and written reports Ability to maintain professionalism and composure Ability to communicate effectively in the English language Ability to maintain confidentiality Ability to make sound judgments Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Working knowledge of word processing programs Excellent organizational skills Ability to show up to work on time Desirable: Supervisory/Managerial Accountability: Direct:    None Indirect:  None

Job Purpose: The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions. Maintain a thorough understanding of show schedule, production details, and ticketing prices. Maintain a Box Office cash bank. Follow proper cash handling procedures and reconcile daily transactions. Maintain a clean and safe Box Office environment at all times. Assist with night of show ticket issuance and redemptions. Assists with venue logistics before and after events. Assist with ushering venue guests to assigned seats. Assist with incoming and outgoing guest calls. Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests. Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits. Create new Club Sycuan membership accounts and Club Sycuan membership card reprints. Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner. Collect complete and accurate data from guests while processing transactions. Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events. Distribute promotional merchandise as directed. Other duties as assigned.   Job Specifications: Education and Experience: Essential: 1 year of guest service experience Cash handling experience Desirable: Hospitality experience Ticket sales and/or box office experience High School Diploma, High School Certificate of Completion, or G.E.D.   Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to prioritize and perform multiple tasks and assignments Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Knowledge of Windows operating system Basic computer and data entry skills. Ability to appear for work on time Ability to complete forms and documents Ability to sit, stand, and walk for up to eight hours at a time Ability to lift up to 20 lbs. Ability to accept constructive criticism Ability to work in a smoking environment Ability to maintain confidentiality   Desirable: Multi-lingual Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Knowledge of casino games Ability to perform simple mathematical calculations Supervisory/Managerial Accountability: Direct:  None Indirect: None

Job Purpose: Assists the Executive Chef and Chef in developing and implementing menus and manages kitchen operations, kitchen staff, and off-site events Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains efficient operation of the kitchen operations by assigning duties to kitchen staff, communicating pertinent departmental information to staff, instructing personnel on food service policies and procedures, correcting out of compliance behaviors, regulating food product utilization, drafting food production sheets, monitoring kitchen staff performance, and performing production cook duties as needed. Prepares and cooks food for guest consumption by following recipes according to established standards and as projected on the menu and/or catering requests, preparing food products according to production sheets, chopping, slicing, dicing, baking, frying, basting, boiling, sautéing, steaming, grilling, marinating, portioning desserts and condiments, and ensuring cold and hot food wells are filled and replenishing as needed. Assists the Chef by participating in the training of production cooks and catering staff, providing guidance on proper portion controls and food presentation, monitoring cooks’ performance, communicating relevant information between shifts, monitoring team member performance, training team members, conducting performance appraisals, providing counseling, guidance, and corrective action as needed, generating appropriate paperwork, and reporting discrepancies to the Chef. Ensures safe and sanitary kitchen and storage areas are maintained by checking food products for temperature and freshness, rotating food items as needed, maintaining correct cooling, reheating and storing of foods, cleaning and wiping counters, shelves, refrigerators, hot and cold wells and surrounding areas, organizing storage area as needed, storing and restocking product on the line and surrounding areas, and following proper utilization guidelines for all supplies and equipment. Assists with catering both on site and off site by ensuring proper set up prior to event, cooking, cleaning, working the event, and breaking down all equipment, supplies and product at conclusion of event. In the absence of the Chef completes all job duties and responsibilities of the Chef as required. Job Specifications: Education and Experience: Essential:   High School Diploma or G.E.D or equivalent experience ServSafe Manager Certification 2 years cooking in a commercial kitchen 1 year supervisory or Sous Chef experience Desirable: Completion of Sycuans Supervisory Certificate Program CA Driver’s License in good standing Culinary degree Skills and Knowledge: Essential: Ability to create recipes and menus Working knowledge of responsible alcohol beverage service Ability to communicate effectively with guests and team members Ability to provide leadership and guidance to staff Ability to prioritize and perform multiple tasks and assignments Working knowledge of MS Word and Excel Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to communicate effectively in the English language Ability to routinely lift and carry up to 50 lbs Ability to stand and walk for up to eight hours at a time Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to drive catering vehicles Ability to maintain a good driving record Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Lead Production Cook, Production Cook, Prep Cook, Lead Utility, Utility, F&B Deep Cleaning Technician, Attendant Indirect: None

Job Purpose: Assists the Executive Chef and Chef in developing and implementing menus and manages kitchen operations, kitchen staff, and off-site events Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Maintains efficient operation of the kitchen operations by assigning duties to kitchen staff, communicating pertinent departmental information to staff, instructing personnel on food service policies and procedures, correcting out of compliance behaviors, regulating food product utilization, drafting food production sheets, monitoring kitchen staff performance, and performing production cook duties as needed. Prepares and cooks food for guest consumption by following recipes according to established standards and as projected on the menu and/or catering requests, preparing food products according to production sheets, chopping, slicing, dicing, baking, frying, basting, boiling, sautéing, steaming, grilling, marinating, portioning desserts and condiments, and ensuring cold and hot food wells are filled and replenishing as needed. Assists the Chef by participating in the training of production cooks and catering staff, providing guidance on proper portion controls and food presentation, monitoring cooks’ performance, communicating relevant information between shifts, monitoring team member performance, training team members, conducting performance appraisals, providing counseling, guidance, and corrective action as needed, generating appropriate paperwork, and reporting discrepancies to the Chef. Ensures safe and sanitary kitchen and storage areas are maintained by checking food products for temperature and freshness, rotating food items as needed, maintaining correct cooling, reheating and storing of foods, cleaning and wiping counters, shelves, refrigerators, hot and cold wells and surrounding areas, organizing storage area as needed, storing and restocking product on the line and surrounding areas, and following proper utilization guidelines for all supplies and equipment. Assists with catering both on site and off site by ensuring proper set up prior to event, cooking, cleaning, working the event, and breaking down all equipment, supplies and product at conclusion of event. In the absence of the Chef completes all job duties and responsibilities of the Chef as required. Job Specifications: Education and Experience: Essential:   High School Diploma or G.E.D or equivalent experience ServSafe Manager Certification 2 years cooking in a commercial kitchen 1 year supervisory or Sous Chef experience Desirable: Completion of Sycuans Supervisory Certificate Program CA Driver’s License in good standing Culinary degree Skills and Knowledge: Essential: Ability to create recipes and menus Working knowledge of responsible alcohol beverage service Ability to communicate effectively with guests and team members Ability to provide leadership and guidance to staff Ability to prioritize and perform multiple tasks and assignments Working knowledge of MS Word and Excel Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to communicate effectively in the English language Ability to routinely lift and carry up to 50 lbs Ability to stand and walk for up to eight hours at a time Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to drive catering vehicles Ability to maintain a good driving record Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Lead Production Cook, Production Cook, Prep Cook, Lead Utility, Utility, F&B Deep Cleaning Technician, Attendant Indirect: None

Job Purpose: Operates, maintains, and repairs existing and new irrigation systems Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Under the direct supervision of the Lead Irrigation Technician, ensures irrigation systems are operational by manually turning on sprinkler stations, conducting visual assessments of sprinkler heads, repairing and/or replacing broken or missing parts, identifying and repairing minor leaks, and reporting major leaks to the Resort Lead Irrigation Technician. - 70% Maintains a clean and safe work area by observing established safety standards while using tools, performing repairs, removing debris, and cleaning equipment. - 20% Maintains golf course turf and grounds by tilling, cultivating and grading new turf areas, applying prescribed amounts of fertilizer, insecticide, and fungicide, mowing rough and fairway areas at designated cut, mowing turf on green and tee areas, digging and raking ground to prepare new greens, grading and cleaning traps, repairing roadbeds, setting up tees and hole locations, trimming decorative trees and brush, watering turf and grounds as needed, and reporting non-routine findings to the Course Maintenance Assistant Superintendent and/or Course Maintenance Superintendent. - 10% Job Specifications: Education and Experience: Essential: 1 year landscaping experience or Turf Management Certification 3 months irrigation experience California Driver's License in good standing Desirable: High School Diploma or G.E.D. High end golf course Irrigation Technician experience Skills and Knowledge: Essential: Ability to detect, isolate, and repair water line breaks Ability to shovel dirt and sand Ability to dig trenches and install water lines Ability to regulate water distribution and suppression Ability to communicate in the English language Ability to interact effectively with team members and guests Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to appear for work on time Ability to lift up to 80 lbs Desirable: Ability to recognize turf diseases and fungus Multi-lingual Supervisory/Managerial Accountability: Direct: None Indirect: None

Job Purpose:   Parks cars for guests, monitors team member shuttle routes, provides on and off-site transportation, and provides bell services   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, and entering guest information into Computerized Valet Parking System following established procedures. - 30% Promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, assigning and logging wheelchair usage for guests, and notifying the Transportation Shift Manager of any guest complaints. - 20% Provides hotel guests with bell and door attendant service by greeting guests upon arrival, showing them to the hotel front desk, transporting guest’s luggage to and from their room, informing guests of room features and technology, casino and hotel amenities, events and promotions, storing guest luggage as requested, opening main hotel doors for departing guests, and thanking guests upon departure. - 20% Provides tribal, casino, and resort guests with on and off-site transportation by driving transportation vehicles off-site, picking up tribal, casino, resort, and/or marketing department guests, and driving guests to requested destination. - 10% Monitors team member shuttle routes by riding assigned busses, monitoring and ensuring passenger safety during transport, collecting information from team members and guests according to established procedures, assisting guests with club card related inquiries, and assisting guests on and off the bus. - 10% Maintains safe transportation practices by driving within established speed limits and observing safety precautions at all times. - 10%   Job Specifications: Education and Experience: Essential: California Drivers License in good standing 6 months guest service experience Desirable: High School Diploma, High School Certificate of Completion, or G.E.D. Bell and Door service experience at a premium hotel Experience in a gaming environment Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to complete forms and documents Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to lift and carry up to 50 lbs Ability to stand, walk and run for up to eight hours at a time in all weather conditions Ability to drive manual and automatic vehicles Ability to perform simple mathematical calculations Ability to appear for work on time Desirable: Knowledge of Computerized Valet Parking System software Multi-lingual Supervisory/Managerial Accountability: Direct:          None Indirect:        None

Job Purpose: Maximizes casino guest gaming activity though incremental visits and play consolidation Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Retains casino client base by initiating and fostering positive client relationships, ensuring an excellent gaming experience for players while in the casino, seeking out frequent players and inviting them to upcoming concerts and events, determining player value based on analysis of player tracking data, issuing complimentaries based on player value, responding to player needs and requests, and resolving player issues and complaints following established procedures.- 60% Increases casino client base and activity by acquiring new and inactive players, analyzing player tracking data and identifying player development opportunities, creating and implementing player marketing campaigns to increase incremental visits through personal contact, e-mail and telemarketing, promoting Club Sycuan and player development programs to new and existing players, corresponding with select players to encourage return visits, developing strong, long-lasting relationships with key players to build player loyalty, and assisting in planning and executing special player parties, promotions, special events and tournaments. - 40%   Job Specifications: Education and Experience: Essential: Bachelor's Degree in Marketing or a related field or equivalent experience 2 years experience providing guest service in a gaming or hospitality environment Desirable: Gaming experience Skills and Knowledge: Essential: Ability to interact effectively with guests, team members and management Ability to analyze guest play and determine player value Ability to communicate effectively in the English language Ability to complete documents and written reports Ability to maintain confidentiality Ability to maintain professionalism, diplomacy and composure Ability to apply experience and make sound judgments Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to work quickly and effectively with minimal supervision Working knowledge in MS Outlook, Word and Excel Ability to work in a smoking environment Ability to walk and stand for up to eight hours at a time Ability to work all three shifts Ability to appear for work on time Desirable: Ability to communicate effectively in Vietnamese, Mandarin, Cantonese, Spanish or Tagalog Working knowledge of casino player tracking software Supervisory/Managerial Accountability: Direct:          None Indirect:        None

Job Purpose:   To deliver food orders from the kitchen to guests’ tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff.   Job Duties and Responsibilities:   (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Provides food delivery service from kitchen to tables. Provides excellent guest service.   Assists the kitchen and service staff. Ensures kitchen area and assigned stations are stocked and clean. Maintains safe and sanitary kitchen areas.     Job Specifications:   Education and Experience:   Essential: County of San Diego Food Handler Card 18 years of age Desirable:   Bussing experience Guest service experience Hospitality experience Skills and Knowledge:   Essential:   Ability to interact effectively with team members Ability to stand and walk for up to eight hours at a time Ability to appear for work on time Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to accept constructive criticism Ability to carry large serving trays and tray jacks Ability to routinely lift and carry 50 pounds Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to work days, nights, weekends and holidays   Desirable:   Multi-lingual Supervisory/Managerial Accountability:   Direct: None   Indirect: None

Job Purpose:   To deliver food orders from the kitchen to guests’ tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff.   Job Duties and Responsibilities:   (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Provides food delivery service from kitchen to tables. Provides excellent guest service.   Assists the kitchen and service staff. Ensures kitchen area and assigned stations are stocked and clean. Maintains safe and sanitary kitchen areas.     Job Specifications:   Education and Experience:   Essential: County of San Diego Food Handler Card 18 years of age Desirable:   Bussing experience Guest service experience Hospitality experience Skills and Knowledge:   Essential:   Ability to interact effectively with team members Ability to stand and walk for up to eight hours at a time Ability to appear for work on time Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to accept constructive criticism Ability to carry large serving trays and tray jacks Ability to routinely lift and carry 50 pounds Ability to bend, stoop, push and pull Ability to work in a smoking environment Ability to work days, nights, weekends and holidays   Desirable:   Multi-lingual Supervisory/Managerial Accountability:   Direct: None   Indirect: None

Job Purpose: The Database Marketing Manager oversees Sycuan Casino Resort’s (SCR) initiatives to manage the player database, analyze behavior, and optimize to attract and retain high-value players. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Database Segmentation Creates and manage strategies based on player behavior, lifecycle, demographics, and other factors to increase the size of the active marketable database Designs tailored marketing strategies for different database segments to enhance their gaming experience and satisfaction Identifies underperforming segments of the database and develops marketing strategies to address performance Manages external vendors to complete database append and/or hygiene, when necessary Implements data quality control measures to ensure data integrity and minimize errors Spearheads work with relevant departments to develop strategies to maximize database signups, improve player retention and conversion, reduce player churn, and increase recapture of lapsed guests Strategic Planning Develops and executes comprehensive direct marketing strategies to increase player retention and conversion, reduce churn, and increase recapture of lapsed guests Tracks and analyzes performance of marketing campaigns and identify areas of improvement Conducts testing to optimize reinvestment, offers, creative, and delivery methods Keeps abreast of competitor marketing programs and reinvestment strategies Collaboration and Communication Works with player development team to maximize strategies to increase player retention, reduce churn, increase reactivation of lapsed players Presents findings and insights to senior management and make recommendations for strategic adjustments Collaborates cross-functionally with various departments such as marketing, operations, finance, and IT to ensure cohesive strategies Communicates campaign information and performance to relevant stakeholders and team members Job Specifications: Education and Experience: Essential: Bachelor's Degree in Marketing, Computer Science, Economics, or related field or equivalent experience 5+ years database marketing &/or customer analytics or equivalent experience Experience in gaming and/or hospitality analytics Experience with casino management systems Direct experience deploying campaigns and expertise in best practices MBA or other graduate level degree preferred Skills and Knowledge: Essential: Advance proficiency in big-data analytics tools such as SQL, R, Python, Tableau, Excel, etc. Knowledge of database management best practices Excellent project management, prioritization, and communication skills Ability to analyze, compile and disseminate complex information in a clear and concise manner Ability to perform complex mathematical calculations Ability to read, analyze, interpret and make recommendations based on statistical reports Ability to maintain organization, meet deadlines, possess integrity, confidentiality, and discretion in handling confidential information Ability to identify trends, opportunities, or deficiencies and develop solutions to address Ability to make sound decisions and solve complex problems Ability to work in a fast-paced, demanding work environment Ability to effectively communicate and interact with team members, colleagues and business contacts Ability to conduct effective presentations to Senior Executive Staff Ability to maintain professionalism and composure in all situations Ability to accept constructive criticism Advanced proficiency in Microsoft Office, Word, PowerPoint, and Excel Ability to read, write, and communicate effectively in the English language Supervisory/Managerial Accountability: Direct: None Indirect: None

Job Purpose: Installs, maintains, and repairs plumbing equipment and systems and provides guidance to Plumbers   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Keeps plumbing systems maintained and operational by routinely inspecting kitchen and restroom plumbing systems, repairing or replacing broken or defective parts and fixtures, performing preventative maintenance services on water heaters and drainage systems, and identifying and correcting defective or damaged plumbing.  Maintains and organizes parts inventory by receiving and labeling ordered parts and fixtures, placing parts and fixtures on designated shelves, logging and accounting for parts and fixtures received and used, analyzing logs to determine frequency of use and need for replacement, and keeping track of owner’s manuals, warranty expiration dates and service bulletins.  Maintains a safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools and equipment following established procedures, and following established safety standards while using tools and equipment. Assist Chief Engineer on plumbing projects by providing guidance to team members, monitoring performance, and reporting out of compliance behaviors to the Maintenance Supervisor as needed   Job Specifications: Education and Experience: Essential: 5 years of vocational training in plumbing or equivalent experience Desirable: Certificate of related vocational training Exposure to the casino, hospitality and/or hotel industry High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge: Essential: Working knowledge of plumbing building codes Working knowledge of Local, State, and Federal guidelines as related to position Working knowledge of pipe treading machines, copper soldering, pipe and PVC installation Ability to work with corrosive and toxic chemicals Ability to read, interpret and apply technical information from manuals, drawings, blue prints, and schematics Ability to track and log assignments through a shop log or work order system Ability to communicate effectively in the English language Ability to work from ladders, scaffolds and lifts Ability to walk, stand, stoop, reach, crouch, bend, and kneel Ability to understand and follow verbal directives and written directions Ability to work in confined spaces Ability to operate power tools Ability to use large scale jetting equipment Ability to perform mathematical calculations and measurements Ability to lift up to 80 lbs. Ability to work in a smoking environment Ability to accept constructive criticism Ability to interact effectively with guests and team members Ability to maintain professionalism and composure Ability to appear for work on time Desirable: Multi-lingual   Supervisory/Managerial Accountability: Direct:  None Indirect: Plumber

Job Purpose:   Creates a soothing environment for guests and provides massage therapy     Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides massage therapy by greeting and making guests comfortable, evaluating guest treatment needs, using rubbing compounds, massage oils and different massage techniques to ease tension, relieve pain, improve circulation, relieve stress and increase relaxation in muscles and soft tissues in different parts of the body following spa menu and treatment standards. - 70% Provides a safe, clean, and sanitary environment by cleaning and disinfecting work area after every appointment, placing used linens in designated areas, preparing massage room for next appointment, ensuring equipment and supplies are in good repair, and notifying appropriate personnel of accidents and potential safety hazards. - 20% Ensures massage inventory is stocked by completing and submitting supply requisitions, placing delivered inventory in cabinets, restocking linens, oils and rubbing compounds in designated areas, and submitting inventory usage reports to the Spa and Salon manager as requested. - 10% Job Specifications: Education and Experience: Essential: California Massage Therapy Council Certificate in good standing California Massage and Bodywork License in good standing  2 years of massage therapy experience Desirable: Associate's Degree in Massage Therapy Experience working in a resort spa setting CPR Certified Skills and Knowledge: Essential: Working knowledge of various types of spa massage treatments and procedures Ability to evaluate guest needs and make best treatment recommendations Ability to demonstrate respect, sensitivity and concern for guest needs Ability to create a soothing and comfortable environment for guests Ability to stand for extended periods of time Ability to exert pressure through a variety of hand and arm movements Ability to use fingers, hands and arms to manipulate muscles Ability to bend and stoop Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand and follow verbal directives Ability to maintain confidentiality Ability to accept constructive criticism Ability to appear for work on time Ability to lift up to 30lbs Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct:  None Indirect: None

Job Purpose:   Promotes Club Sycuan membership and provides guest service   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   1.    Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guest winnings, answering guest inquiries, informing guests of and upselling daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Club Sycuan Shift Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. - 40% 2.    Maintains Club Sycuan player tracking database by collecting, verifying and entering data into database, opening new accounts, and taking photographs of guests for membership cards. - 25% 3.    Provides administrative support to the department by documenting and forwarding, reports, complaints, suggestions and recommendations to the Club Sycuan Shift Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and tour and bingo group activities, and distributing promotional merchandise as directed. - 15% 4.    Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Club Sycuan Shift Supervisor. - 10% 5. Maintains department equipment, materials and fixtures by replacing paper, ribbon, and cartridges in department printers and embossers, ensuring all promotional materials are available and visible at club desks and display racks, cleaning and removing debris from counters, desks, cupboards and equipment, shredding and discarding informational materials as needed, maintaining orderly storage area, transporting materials and equipment to various casino locations as needed, notifying shift supervisor or manager of any damaged, broken or inoperable equipment or software and when materials or supplies are low and need to be reordered, and performing other maintenance and cleaning tasks as assigned. - 10%   Job Specifications: Education and Experience: Essential: High School Diploma, High School Certificate of Completion, or G.E.D. 1 year of guest service experience Desirable: Hospitality experience Cash handling experience Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to prioritize and perform multiple tasks and assignments Ability to perform simple mathematical calculations Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to perform data entry Ability to appear for work on time Ability to complete forms and documents Ability to sit, stand, and walk for up to eight hours at a time Ability to lift up to 20 lbs Ability to accept constructive criticism Ability to work in a smoking environment Ability to maintain confidentiality Desirable: Multi-lingual Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Knowledge of casino games Supervisory/Managerial Accountability: Direct:  None Indirect: None     Club Sycuan Ambassador

Job Purpose: Prepares alcoholic and non-alcoholic beverages, serves food for guest consumption, and operates cash register. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Provides guests with bar service by greeting guests in a friendly and courteous manner, receiving food and/or beverage order, mixing and serving alcoholic and non-alcoholic drinks to guests, preparing beverages according to standard recipes, cleaning, chopping and slicing garnish as appropriate, opening bottles and pouring alcohol, serving wine and draft or bottled beer, receiving and delivering food orders when appropriate, responding to guest requests, collecting and processing payment, and returning change if applicable following established procedures. Maintains a safe, sanitary, and presentable work area by securing beverage cabinets and taps, checking beverage products for appropriate temperature and freshness, replenishing as necessary, following correct beverage cooling and storage procedures, cleaning bar counters, bottles and coolers, loading and operating glass washing machine, and arranging bottles and glasses following established procedures Provides accounting of transactions during shift by charging for the correct amount of alcohol poured, entering cash transactions in to point-of-sale system, counting currency, logging guest comps, points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the supervisor or food services management team. Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests who appear to be under the age of 30, measuring alcohol pours, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing all alcohol containers, glasses and bottles for each venue at the time specified.   Job Specifications: Education and Experience: Essential:   County of San Diego Food Handler Card CA ABC Responsible Beverage Service Certification 21 years of age 1-year bartending experience 6 months cash handling experience 6 months guest service experience 6 months food service experience General wine knowledge General knowledge of cigarette brands Desirable: High School Diploma, High School Certificate of Completion, or G.E.D   Skills and Knowledge: Essential: Working knowledge of responsible alcohol beverage service Working knowledge of liquor license guidelines Ability to quickly learn the menu of both food and drinks Ability to mix a wide variety of alcoholic beverages Ability to prepare beverage mixtures from recipes Ability to assess guest sobriety and stop alcohol service when appropriate Ability to maintain alcohol and cigarette inventory Ability to perform simple mathematical calculations Ability to count currency Ability to appear for work on time Ability to interact effectively with a diverse guest and team member base Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to lift up to 50 lbs. Ability to stand for up to eight hours at a time Ability to bend and stoop Ability to work in a smoking environment Desirable:   Working knowledge of point of sale system   Supervisory/Managerial Accountability: Direct: NoneIndirect: None

Job Purpose: Prepares alcoholic and non-alcoholic beverages, serves food for guest consumption, and operates cash register. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Provides guests with bar service by greeting guests in a friendly and courteous manner, receiving food and/or beverage order, mixing and serving alcoholic and non-alcoholic drinks to guests, preparing beverages according to standard recipes, cleaning, chopping and slicing garnish as appropriate, opening bottles and pouring alcohol, serving wine and draft or bottled beer, receiving and delivering food orders when appropriate, responding to guest requests, collecting and processing payment, and returning change if applicable following established procedures. Maintains a safe, sanitary, and presentable work area by securing beverage cabinets and taps, checking beverage products for appropriate temperature and freshness, replenishing as necessary, following correct beverage cooling and storage procedures, cleaning bar counters, bottles and coolers, loading and operating glass washing machine, and arranging bottles and glasses following established procedures Provides accounting of transactions during shift by charging for the correct amount of alcohol poured, entering cash transactions in to point-of-sale system, counting currency, logging guest comps, points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the supervisor or food services management team. Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests who appear to be under the age of 30, measuring alcohol pours, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing all alcohol containers, glasses and bottles for each venue at the time specified.   Job Specifications: Education and Experience: Essential:   County of San Diego Food Handler Card CA ABC Responsible Beverage Service Certification 21 years of age 1-year bartending experience 6 months cash handling experience 6 months guest service experience 6 months food service experience General wine knowledge General knowledge of cigarette brands Desirable: High School Diploma, High School Certificate of Completion, or G.E.D   Skills and Knowledge: Essential: Working knowledge of responsible alcohol beverage service Working knowledge of liquor license guidelines Ability to quickly learn the menu of both food and drinks Ability to mix a wide variety of alcoholic beverages Ability to prepare beverage mixtures from recipes Ability to assess guest sobriety and stop alcohol service when appropriate Ability to maintain alcohol and cigarette inventory Ability to perform simple mathematical calculations Ability to count currency Ability to appear for work on time Ability to interact effectively with a diverse guest and team member base Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to lift up to 50 lbs. Ability to stand for up to eight hours at a time Ability to bend and stoop Ability to work in a smoking environment Desirable:   Working knowledge of point of sale system   Supervisory/Managerial Accountability: Direct: NoneIndirect: None

Job Purpose: Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino information, while proving superior guest service.   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)   Assists guests with hotel reservations for both Casino Hotel and Singing Hills Golf Resort Answers incoming external calls, providing guests with hotel room information and resort amenities, determining appropriate room type based on guest needs, billing, entering guest information into property management system, informing guests of guarantees, special rates, and cancellation policies, as well as up-selling and cross-selling when appropriate. Handles incoming guest calls from rooms including dispatching amenities, billing, service recovery and working alongside the Front Office and Housekeeping to deliver exceptional service. Provides guests with service by answering incoming calls, greeting callers in a friendly and courteous manner, accurately directing calls to appropriate departments, transferring calls to guests and groups, Provides accurate and timely information to callers, assisting guests with wake-up calls and room service requests. Provides information regarding casino promotions, contests, giveaways and concerts, and promptly notifies Management of guest concerns and complaints. Supports the Host department with hotel reservations by answering incoming calls, relaying availability and restrictions, and completing billing setup and reservations. Maintains a working knowledge of all Casino, Hotel, and Golf Resort rules, regulations, promotions, pricing, hours of operation, and menu information, for relay to guests and team members. Assisting guests with all outlet reservations including restaurant reservations and tee times. Maintains system accuracy and ensures all departmental processes and procedures are adhered to and completed. Assists the department by completing other duties as assigned.       Job Specifications: Education and Experience: Essential: Guest service experience   Desirable: 1 year Hotel Experience Experience in quality assurance specific to AAA Four Diamond and 4 Star Forbes standards High School Diploma or G.E.D   Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to prioritize and perform multiple tasks and assignments Ability to communicate effectively in the English language Ability to understand and follow verbal directives and written directions Ability to perform data entry assignments Ability to maintain professionalism and composure Ability to resolve and/or escalate guest issues to management in professional manner Ability to accept constructive criticism Must possess computer skills, including, Microsoft Word, Excel, & Outlook Ability to read and complete forms and documents Ability to perform simple mathematical calculations Ability to sit or stand for up to eight hours Ability to maintain confidentiality Ability to appear for work on time   Desirable: Working knowledge of Delphi and Infor HMS Working knowledge of Cisco Call Manager Services   Supervisory/Managerial Accountability: Direct: None Indirect: None

Join the dynamic world of Casino, Hospitality, Golf and Tribal Government Human Resources! As the Senior Compensation Analyst, you will play a key role in the analysis and implementation of compensation plans and strategies that promote Sycuan as the employer of choice. This is a strategic role on the Human Resources team where your influence and collaboration with business leaders will make a positive impact on the organization! Analytical, problem solving, communication, influencing and strong human resources skills are key to creating a positive employee experience within this vibrant and diverse setting. Senior Compensation Analyst Job Summary: The Senior Compensation Analyst plays a critical role in designing, implementing, and managing compensation programs that support Sycuan’s strategic goals. This position ensures competitive pay practices, internal equity, and compliance while aligning with the unique dynamics of the gaming, hospitality and tribal government industries. Key Responsibilities: Develop and maintain pay structures, incentive plans, and bonus programs tailored to Sycuan’s operations. Conduct job evaluations and market pricing to ensure competitive compensation and advise on pay decisions, promotions, and job reclassifications. Analyze compensation data, trends, and benchmarks in a wide range of industries including gaming, hospitality, golf operations, medical, education, fire, police and other industries as needed. Collaborate with HR and department leaders to align compensation with talent acquisition and retention goals. Lead and support annual merit and bonus cycles, including communication and training. Lead or support participation in industry-specific compensation surveys (e.g., gaming, hospitality). Interpret survey results and recommend adjustments to compensation programs as needed. Prepare reports and dashboards for leadership on compensation metrics and budget impact and participate in compensation committee meetings Ensure compensation practices comply with federal and tribal employment laws. Participate in audits and maintain documentation for regulatory reviews.       Qualifications: Bachelor’s degree in Human Resources, Business, Finance, or related field or equivalent experience. 5+ years of compensation experience, preferably in hospitality or gaming. Strong analytical and Excel skills; experience with HRIS and compensation tools. Knowledge of FLSA CCP (Certified Compensation Professional) preferred. Experience in Dayforce HRIS and or Payfactors preferred. Skills & Competencies: Analytical thinking and attention to detail. Strong communication and interpersonal skills. Ability to manage multiple projects and meet deadlines. Discretion and confidentiality in handling sensitive data. Ability to work in a smoking environment  

Job Purpose:   Supervises and oversees Resort Food and Beverage operations and staff, enforces food safety practices, cleanliness, and ensures an exceptional guest dining experience. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Maintains efficient operations of the assigned outlet. Provides guidance to Food & Beverage Staff Ensures responsible alcohol beverage service polices are followed. Promotes and Fosters excellent guest service. Develops team members and identifies on-going training needs. Maintains safe and sanitary food and beverage areas. Ensures restaurant equipment and supplies are stocked and clean Job Specifications: Education and Experience: Essential: High School Diploma or G.E.D. ServSafe Manager Certification CA ABC Responsible Beverage Service Certification 1 year food & beverage experience 1 year supervisory experience 21 years of age Desirable: Culinary degree Completion of Sycuan's Supervisory Certificate Program Skills and Knowledge: Essential: Ability to communicate and interact effectively with team members and guests Ability to prioritize and perform multiple tasks and assignments Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to document and complete office forms Ability to maintain filing systems Ability to perform simple mathematical calculations Working knowledge of word processing and spreadsheet applications Ability to work independently with minimal supervision Ability to provide guidance to staff Ability to accept constructive criticism Ability to stand and walk for up to 8 hours at a time Ability to carry large serving tray and tray jacks Ability to bend, stoop, push and pull Ability to appear for work on time Ability to routinely lift and carry 35 pounds Ability to operate a Point of Sale system Ability to work days, nights, weekends and holidays Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct:      All non-exempt Food and Beverage Team Members Indirect:    All Food & Beverage Team Members

Job Purpose: Sells chips to guests and dealers Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Maintains adequate supply of poker chips by obtaining chips from Poker room cage and refilling poker table banks according to established procedure. Provides guest service by answering incoming poker room calls, providing appropriate information to guest inquiries, maintaining up-to-date knowledge of Poker games and promotions, and selling chips to guests upon request. Maintains accuracy of funds by recording transactions, shortages and overages at end of shift according to established procedures. Coordinates Poker room seating by greeting guests, issuing paging devices to notify players of availability of requested games, recording appropriate information on poker board and notifying Floor Managers of table changes and seat lock-ups. Job Specifications: Education and Experience:Essential: 6 months cash handling experience Desirable: High School Diploma, High School Certificate of Completion, or G.E.D. Chip runner experience Poker player experience Office receptionist experience Skills and Knowledge:Essential: Basic understanding of chip use and chip denominations applicable to poker games Ability to count cash and make change in a fast paced environment Ability to perform basic mathematical calculations Ability to interact effectively with guests and team members Ability to communicate effectively in the English language Ability to understand and follow verbal directives and written directions Ability to maintain professionalism and composure Ability to complete forms and documents Ability to appear for work on time Ability to walk and stand for up to six hours at a time Ability to lift up to 25 lbs Basic writing skills Desirable: Player-level knowledge of poker games Multi-lingual SUPERVISORY/MANAGERIAL ACCOUNTABILITY:Direct:    NoneIndirect:  None