General Manager

The General Manager oversees all aspects of operations at the Hotel, day to day staff management and the safety and security of guests, employees and the Hotel as an asset. This individual is expected to be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments to support our Company’s mission and values. She/he will work with above property leadership, hotel ownership and other stakeholders to ensure profitability and guest satisfaction.
 

Duties and Responsibilities

Including, but not limited to:

1.Provide exceptional leadership to Hotel staff to motivate and create a culture of learning and growth

2.Ensure full compliance to company, brand and hotel standards, policies and procedures

3.Hold daily meetings with staff and regular management meetings to support clear communication and direction

4.Lead team in providing excellent customer service to guests. Be responsive to guest concerns and take proactive steps to ensure guest satisfaction

5.Prepare, present and meet timeliness expectations submitting Hotel’s forecast, budget, marketing plans and month-end reports

6.Manage finances by submitting invoices timely, making daily bank cash deposits, and actively pursuing payment of collections accounts

7.Promote and market the business to meet or exceed forecasted revenue goals

8.Deliver clear, timely and specific feedback to staff

9.Support the open-door policy and all Human Resources policies to encourage a positive environment for all employees, and to reduce turnover

10.Ensure adequate tools and supplies are ordered timely and available to support maintenance, housekeeping, food & beverage and all areas of Hotel

11.Oversee renovations, furnishing changes, interior and exterior cleanliness and landscaping

12.Prepare for and successfully pass all internal and external audits

13.Maintain relationships with contractors and suppliers

14.Other duties as assigned or needed to achieve success
 

Requirements

•Prior General Manager, Assistant General Manager or Manager Trainee experience required. Guest Service Manager experience may be acceptable in certain rare situations

•Five years of progressively more responsible hotel management positions preferred

•Hotel brand experience preferred

•Must have a reliable insured vehicle and a satisfactory driving record.

Strand Values

All employees are expected to embody the values listed below with co-workers,

guests and any visitors or other employees come in contact with.

Service – passionately service our owners, employees and guests

Team Oriented – working together to achieve results

Responsive – timely responding to our customers

Accountable – taking ownership of results

Noble Spirit – high moral character, integrity, courage, generosity and honor

Dynamic – initiate positive change

Work Environment

•Frequent sitting, standing and walking

•Frequent trunk rotation while sitting and standing

•Vision – frequent use of close, peripheral and depth/distance along with the frequent ability to adjust focus

•Hands/Fingers – frequent typing and use of fine motor skills

•Occasional bending forward while sitting and standing

•Occasional reaching both above and below shoulder

•Occasional lifting, carrying, pushing and pulling up to 25 lbs.