Tiny Homes Referral Coordinator
Closes: When Filled
Department: Tiny Homes
The Referral Coordinator is responsible for providing intake and referral services at the Tiny Homes Village Site. The Referral Coordinator is responsible for assisting clients with obtaining supportive services to assist with attaining long-term housing. The Referral Coordinator is responsible for supporting an environment in which residents learn to make better choices and engage in behaviors that positively contribute to their right to self-determination.
Essential Duties and Responsibilities
- Build effective relationships with residents.
- Provide one-on-one, hands-on support and advocacy to residents by meeting with them and directing them to community resources.
- Maintain updated information tools for resident use in accessing community resources.
- Perform an intake with new residents to assess and recommend their social service needs.
- Offer support for residents at risk of eviction or self-referred.
- Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
- Coordinate with local agencies to provide services that meet the needs of residents.
- Develop and maintain positive working relationships with personnel at Tiny Home Village, various Tribal services departments and other entities in order to advocate for all patrons’ needs to ensure receipt of appropriate services in an efficient and timely manner.
- Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
- Produce needed written materials, including community newsletters.
- Contribute to the development of a community that values cultural diversity.
- Participate in staff meetings and planning sessions.
- Report regularly to Director on programmatic issues.
- Maintain records of activities and contacts with residents and case management records.
- Complete other records and reports appropriate to the position as directed.
- Assist staff with administrative and program work related to the operating of supportive housing and social service projects.
- Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the programs.
- Responds to urgent requests from program patrons within 24 hours of becoming aware of the request/need. Keeps Director aware of these activities.
- Contacts law enforcement services to respond to emergency situations.
- Facilitates resolution of disputes and difficulties among the residents if necessary.
- Ensure that the Village is kept in good condition, clean and sanitary. Notifies Maintenance if additional repair and maintenance is needed. Ensures that walkways are clear and safe for residents.
- Keeps accurate inventory of donations of food and clothing items.
- Maintains adequate supplies of general household needs.
- Transport clients to and from appointments and meetings as needed; (such as: recovery groups, support meetings, etc.).
- Performs other duties as assigned.
This position does not have supervisory duties. May provide guidance to other staff working at the Village.
Qualifications and Requirements
Education and/or Experience
Associate’s degree in a related field or a minimum of a High School Diploma/GED and two (2) years of experience working with vulnerable clients in a Native American community. Or satisfactory equivalent combination of education and experience relevant to the job.
Intermediate computer skills in Word and Excel, and Outlook required.
Must have state licenses as required to perform the job.
Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Licenses or Certificates
Must acceptably pass criminal history and background inquiry prior to and periodically throughout employment.
Must have and maintain a Valid Unrestricted Washington State Driver’s License and proof of insurance. Driver’s License must not contain restrictions that would otherwise prohibit the employee from driving a GSA vehicle and complying with the Tribe’s Vehicle Use Policy.
Must have a minimum of two years documented recovery from substance or chemical dependency issues; or no prior history/diagnosis of chemical misuse, abuse or dependency. Must remain substance abuse free.
Employee is subject to a drug screen before hire and randomly throughout employment or for reasonable suspicion during employment.
Must demonstrate a knowledge of local, state, federal and Tribal program resources.
Must demonstrate an ability to work effectively with diverse individuals, groups, and communities. Must demonstrate a sensitive to and knowledge of Indian customs, traditions and culture.
Must maintain appropriate and ethical boundaries with program patrons.
Must demonstrate an ability to use effective teaching and modeling methods while interacting with program patrons.
Must demonstrate an ability to remain calm while working in crisis situations.
Must demonstrate and maintain a commitment to respecting the confidential nature of the program. Demonstrates knowledge and understanding of HIPAA and other relevant Puyallup Tribal policies. Effectively incorporates confidentiality into daily work habits.
Must be willing to attend training and classes as recommended and directed by Supervisor.
May be required to respond to emergencies after normal business hours.
· Requires the ability to frequently operate a personal computer for extended periods, multi-line telephone, calculator, facsimile and photocopier.
· Requires the ability to read, write, communicate, and interpret information accurately in English.
· Requires the ability to concentrate and consistently produce accurate work.
· While performing the duties of this job, the employee is frequently required to sit for prolonged periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
· The employee is frequently required to stand and walk.
· The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
· The employee must occasionally lift and/or move up to 25 pounds.
· The noise level is moderate.
· The physical exertion is moderate.
· Work is performed in an office setting, at the Village and in the field.
· There are frequent contacts and interruptions during the day.
· Work may occur outside of the regular Monday-Friday, 8 AM – 5 PM work day.
· Position may be stressful at times due to the sensitive nature of program.
· Employee may be required to travel for the program.
The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises.
Indian Preference Employer as Required by Law
- Pay Type Hourly
- 3009 Portland Ave E, Tacoma, WA 98404, USA