Child Support Case Manager

3009 Portland Ave E, Tacoma, WA 98404, USA Req #162
Wednesday, March 23, 2022
The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.
Closes:   When Filled


Department:     Child Support

Reports To:       Child Support Enforcement Director    
Hours:               40 Hours/Week - Full Time
Salary:               Based on Salary Matrix + Benefits*

*Salaries are market competitive. For accurate salary information, call (253) 573-7863 or email

The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave. 

(Note: This position is grant funded.)

Position Summary:
Under the general direction of the Child Support Program Director, provides comprehensive child support services including the establishment of paternity and child support orders, enforcement and modification of child support orders, location of absent parents and assets. 
Essential Duties and Responsibilities
  1. Confer with clients regarding their need for paternity and child support services and assist them with applications, petitions, motions, agreed petitions, and genetic paternity testing.

  2. Analyze applications and intergovernmental referrals, to determine appropriate actions.

  3. Manage caseload. Record, promptly and accurately, all actions taken; conversations held; and documents received, in case files. Prepare correspondence. Return phone calls promptly.

  4. Protect confidential information.

  5. Maintain tickler system to track actions to be taken in each case. Meet deadlines set by tribal code, tribal policy and applicable federal requirements.

  6. Prepare and file recommendations for: Establishment of paternity and child support, Enforcement of foreign and domestic child support orders, and Modification. Prepare child support worksheets.

  7. Calculate child support obligations and debts and monitor payments.

  8. Initiate appropriate enforcement actions, locate parties and their assets, obtain employment information, pursue voluntary wage assignments.

  9. Remain calm while working with distressed and hostile clients. Defuse tense situations. Treat both parties fairly and impartially.

  10. Stay current on tribal code and policy requirements and applicable federal regulations.

  11. Work cooperatively with child support program staff, other tribal staff and child support staff from other jurisdictions.

  12. Prioritize the high volume workload effectively and complete tasks accurately.

  13. Provide outreach to employers, client homes, jails and prisons.

  14. Attend child support specific training and provide training to others.

  15. Admission to the Puyallup Tribal Court Bar and appear in Puyallup Tribal Court on behalf of program, in the absence of the program attorney and as requested by the Director.

  16. Perform other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A. or B.S.) from four-year college or university in Business, Accounting or related field.

Two years of experience in Tribal Case Management.

Must have intermediate skills using Word for Windows and Excel. Access experience desired.

Must be able to demonstrate strong math skills in order to calculate debt, child support payments and proportional payments.

Must be able to demonstrate the ability to pay attention to detail and produce work with a high level of accuracy.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with six months experience).

Language Skills

Ability to read and analyze court orders and child support debt calculations. Ability to respond to inquiries and complaints from client, employers, and child support agencies. Ability to write letters, memos and recommendations that conform to prescribed style and format. Ability to effectively present information to clients, court, management and public groups.

Mathematical Skills

Ability to accurately add, subtract, calculate percentages and proportions using a calculator. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Licenses or Certificates

Must be bondable.

Must have and maintain a valid Washington State Driver’s License and proof of automobile insurance.

May be required to successfully complete background check from Department of Corrections.

Other Skills and Abilities

Demonstrate an understanding of and commitment to the Puyallup Tribe of Indians and its people. Ability to take responsibility for and be held accountable for the caseload. Must possess an understanding of the tribal child support code. 

Ability to remain calm in difficult situations and with distressed and hostile clients.

Ability to defuse tense situations.

Ability to remain impartial.


Ability to be culturally sensitive in a diverse society.


Must pass a background check.


Ability to pass test on basic debt calculation, percentage and proportion using an

adding machine.

Ability to use a personal computer and Word for Windows, Excel, Access and


Must be able to maintain strict confidentiality.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Requires the ability to operate a personal computer, multi-line telephone, calculator, facsimile and photocopier.

  2. Requires the ability to read, write, communicate, and interpret information accurately in English.

  3. Requires the ability to concentrate and consistently produce accurate work.

  4. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

  5. The employee occasionally is required to stand and walk.

  6. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

  7. The employee must occasionally lift and/or move up to 10 pounds.

  8. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. The noise level in the work environment is usually moderate.

  2. Work is performed in an office setting.

  3. Requires occasional travel using employee’s own transportation.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. 

Indian Preference Employer as Required by Law

Online Application Tips:

1.         If you are using a PC, use Chrome. If you are using a MAC, use Safari.

2.         Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to Additional Documents. Please upload or email copies of any degrees or certificates that you have been awarded. 

3.         Indian Hiring Preference – upload or email the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at or call (253) 573-7863. 

4.         Provide 3+ references including at least one present/recent past supervisor. We can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to

5.         To add more employment, education, references, etc., click on the small + sign at the top right corner of the page.

6.         When entering salaries, only use numbers. Do not use any other characters (such as , . or $)

7.         After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission. 

If you have any questions about the position or the online application, please call (253) 573-7863 or email

Native American preference applies and job placements are given on a competitive basis, using job related factors.  Because of the large number of applications received and limited job positions, your application will not guarantee employment.

Other details

  • Pay Type Hourly
Location on Google Maps
  • 3009 Portland Ave E, Tacoma, WA 98404, USA