Customer Service - Test Center Administrator (FT)
Prometric (www.prometric.com) is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Shrewsbury, MA
TEST CENTER ADDRESS: 15 Fortune Blvd
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours:
- 12 Paid Holidays Off annually based on work schedule
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts!
- Paid training
- Sick time prorated
- Employee Assistance Program
- Full Time - Hours Will Vary
- Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts. Candidate must be open to flexible scheduling.
- This is a full-time position, 30-40 hours per week, with an expectation to work more hours if needed.
- Schedules are available 2 weeks in advance.
- Maintain and apply expert knowledge of test center policies, practices and procedures
- Greet examinees and verify identification
- Perform required security checks including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate fingerprint identification
- High school diploma or equivalent required
- College experience a plus
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
- Ability to communicate professionally and effectively with candidates and coworkers
- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiarity with computer programs and applications including, but not limited to: MS Office, Outlook, Explorer-web browsing and MS Teams
PHYSICAL JOB REQUIREMENTS
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
- Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
- Pay Type Hourly
- Shrewsbury, MA, USA