Help Desk Coordinator & Procurement Analyst

Title:         Help Desk Coordinator & Procurement Analyst

Program:  IT Department – Varick

Salary:      $50,000 - $65,000

Overall Responsibilities:

Project Renewal's IT Department is seeking a highly skilled and motivated individual for the position of Help Desk Coordinator & Procurement Analyst. The successful candidate will play a critical role in providing technical support to employees and managing the procurement process to ensure efficient acquisition of IT hardware and software. This position requires excellent communication skills, a proactive approach to problem-solving, and a background in IT support.

Essential Duties & Responsibilities:

• -Provide first-level technical support to employees via phone or email.
• Troubleshoot hardware and software issues, escalating complex problems to appropriate teams when necessary.
• Assist with setting up, configuring, and maintaining computer systems, peripherals, and software applications.
• Document support tickets, resolutions, and processes to maintain an accurate knowledge base.
• Coordinate procurement activities, including sourcing, purchasing, and vendor management.
• Review and analyze purchasing requests to ensure compliance with company policies and budgetary constraints.
• Maintain accurate records of procurement transactions and inventory levels.
• Monitor inventory levels of IT equipment, supplies, and software licenses.
• Conduct regular audits to reconcile inventory records and identify discrepancies.
• Coordinate asset disposal and recycling processes in compliance with environmental regulations.
• Create and maintain documentation for IT systems, policies, procedures, processes, and procurement workflows.
• Complete other tasks as assigned.

Qualifications:

• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Familiarity with procurement processes.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks, manage time effectively, and work independently or as part of a team.
• Detail-oriented with analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
•  A+ Certification is a plus.

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.