Resource Coordinator - Hub of Hope

Philadelphia, PA, USA Req #724
Wednesday, May 18, 2022

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society.   We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.   Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary: The Hub of Hope Resource Coordinator is responsible for providing case management services for people who are coming into the Hub, with a particular emphasis on people who are chronically homeless with behavioral health diagnoses.  The core case management services include engagement, building rapport, assessment, service referral, and placement. 





  • Resource Coordination

ð      Assessment and Referral.

o   Build rapport with individuals who frequent the Hub. Learn their treatment and residential histories.  Discuss what worked, what didn’t work and why.

o   Conduct assessments and refer guests to appropriate services, including but not limited to—shelter, permanent supportive housing, substance use and mental health treatment, intensive case management, and employment and education services. 

o   Identify and prioritize essential services. Target most appropriate facilities for placement based on individual needs and the level of service required. 

o   Assist guests with obtaining IDs and benefits as well as medical and psychiatric evaluations for placement.  

o   Complete housing applications using VISPDAT and referrals through CEA-BHRS. 

o   Promote effective strategies for engaging regular users of Hub services, including referrals to the Living Room, the Hospitality Coordinator, the benefits counselor, or the medical team as needed. 

o   Advocate for individual’s needs within the larger system of services. 

o   Maintain records as required for contractual and agency standards including ETO and HMIS. (Training on systems will be available.)

ð      Goal Planning

o   Work with individuals on caseload to develop short and long term goals using a person-centered approach. Discuss their concerns, fears and frustrations, and work to resolve or alleviate them. 

o   Challenge individuals on caseload to address the obstacles they may face in achieving their long-term goals. 

o   When a placement has been achieved, continue to work with the individual and service providers to maximize support and minimize opportunities to leave the continuum of care prematurely.   

ð      Communication.

o   Participate in weekly staff meetings. 

o   Present updates on caseload and progress as required. 

o   Review logbook at the beginning of each shift and update as necessary to maintain seamless transition between shifts.

  • Other Duties

ð      Crisis Prevention. Maintain situational awareness at all times in order to prevent and respond to incidents that may arise and promote a safe environment for all.  

ð      Other Duties as Assigned. 



  • High School Diploma or a GED
  • Minimum of 3-5 years of experience as a case manager, with a focus on drug and alcohol services or mental health services, or homeless services.  
  • Proven ability to navigate a complex social services system and homeless provider network.
  • Experience with housing placement assistance and necessary documentation for housing applications. 
  • Strong computer skills and experience with electronic case management systems.




  • Working knowledge of best practices in trauma-informed care
  • Working knowledge of the Philadelphia homeless provider network and social services system. 
  • Working knowledge of the Philadelphia drug and alcohol treatment system and/or the behavioral health system



Project HOME is an Equal Opportunity employer.

Project HOME benefits include Medical, Dental, Vision, Flexible Spending Account plans (Health, Dependent Care, Transit, Parking), Paid Parental leave, and a student loan support program.  Project HOME has partnered with Savi to help employees navigate the complexities of federal student loan programs such as Public Service Loan Forgiveness (PSLF). Project HOME offers Scholarship Programs thru Capella University for full-tuition Bachelor, Master’s Doctoral, in addition to a number of certificate degree programs. Project HOME's partnership also allows your employees to utilize a 15% discount on any Capella courses, as well as 10 free Sophia Learning courses. Project HOME provides Paid Time Off a minimum of 27 days annually, which includes vacation, personal, sick days, Floating holidays, Holidays, and sabbatical leave. Employer sponsored benefit plans include Life Insurance, Short Term Disability, 401 (k) with employer match up to 5% in addition to an Employee Assistance Program. Voluntary benefits include Accident, Critical Illness/Cancer, and Hospital Indemnity Coverage. and Voluntary Life Insurance.   


Other details

  • Pay Type Hourly
  • Min Hiring Rate $19.62
Location on Google Maps
  • Philadelphia, PA, USA