Program Manager - Gloria Casarez Residence and Peg's Place

Job Title: Program Manager

Department Name

Residential

Program Name 

Gloria Casarez Residence and Peg’s Place

Project HOME Site 

Gloria Casarez Residence and Peg’s Place

Reports to (Position Title)

Director of Residential Services

Job Classification (FT, PT, on-call)

FT, On-Call

Physical Requirements

Ability to climb stairs, some light lifting

FLSA Status  (Exempt, Non-Exempt)

Exempt

Hours Per Week

40 (including 1 evening)

Job Summary: GLORIA CASAREZ RESIDENCE and PEG’s PLACE PROGRAM MANAGER

Essential Duties and Responsibilities

The Gloria Casarez Residence and Peg’s Place Program Manager is part of a leadership team charged with management of a 30 unit young adult supportive housing program, LGBTQ affirming, ages 18-23 years old upon move in, that opened in Spring of 2019.   This position is also responsible for management of a second supportive housing program, in an adjacent 40 unit building, which opened in Fall of 2021.  The Gloria Casarez Residence provides permanent supportive housing to Young Adults who have experienced homelessness, aged out of the child welfare system, or were at risk of becoming homeless.  The second building, Peg’s Place, provides permanent supportive housing for low income residents, many who also have special needs such as mental health and/or addiction recovery.

The Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Intake Coordination

·       Work with the Property Manager to facilitate intake process, including interviews, working with referral sources to collect paperwork, and coordinating lease ups and move-ins under a tight time frame.  Ensure documentation meets contract requirements.

·       Manage the relationship with referral sources including contract agencies to ensure the timely receipt of appropriate housing referrals, and communication around the intake process and documentation needed

·       Work with staff to provide effective orientation for new residents

Service Coordination

·       Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents

·       Facilitate team meetings to ensure coordination of services & leasehold obligations are being addressed

·       Provide a trauma informed environment that combines the necessary structure, service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community

·       Provide oversight of the implementation of the Life Skills Curriculum and other evidenced based trainings.

·       Participate and oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for residents

·       Create an environment where addiction recovery journeys are openly discussed and the community members support each other in their journeys, celebrating milestones and supporting each other

·       Provide ongoing consultation with individuals in recovery

·       Coordinate services and linkages with outside agencies/providers

·       Provide both routine and random drug screens

·       Foster and model respect, empathy, and understanding of residents

·       Coordinate resident discharges

Resident Leadership & Community Integration:

·       In an effort to build resident leadership, in partnership with the Director of Residential Services, provide structure and guidance to The Young Adult Community Advisory Board (CAB), resident led endeavors and encourage resident’s strengths in leadership

·       Partner with Property Manager and Tenant Council to plan and facilitate resident community meetings

·       In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.

·       Plan and facilitate activities and events with residents at the two sites

Administration

·       Provide regular and consistent supervision to 7 staff members (2 FT Resident Service Coordinators (RSC), and 5 Case Aids)

·       Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment, family planning and inclusion, and community integration

·       Work with the team to ensure documentation is meeting contractual obligations

·       Manage the Case Aid front desk schedule and on-call schedule

·       Serve as liaison with all agencies providing services to residents

·       Ensure program is meeting Strategic Plan goals

·       Create yearly program and staff goals using the Strategic Plan/Department Goals

·       Orient and train all new staff members

·       Attend quarterly Project HOME staff meetings monthly Program Manager meetings, and biweekly supervision

Finances/Procedures

·       Supervise the financial operations of the programs

·       Develop and manage the annual budget

·       Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office

Property Management

·       Work as a blended management team with the Property Manager

·       Coordinate and address the follow up related to leasehold violations including but not limited to rent arrears and incidents

·       Work with Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators

·       Coordinate with team to ensure housing re-certifications are completed in a timely basis

Minimum Qualifications

·       MSW or related degree & 2 years of supervisory experience; or BA/BSW, or related degree and 3 years related experience & 2 years of supervisory experience; or 7 years of experience

·       Experience serving LGBTQ adolescents & young adults who have experienced housing instability

·       Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)

·       Strong organizational, interpersonal and assessment skills

·       Understands and affirms the mission of Project HOME

·       Strong verbal and written communication

·       Knowledge of social service delivery systems

·       Strong computer literacy including experience with electronic record systems

·       Availability for on call duties

Preferred Experience:

·       Identifies as a member of the LGBTQ community

·       Spanish speaking

·       Working with homeless individuals and/or in supportive housing

Project HOME is an Equal Opportunity Employer