Program Manager - Gloria Casarez Residence and Peg's Place

Philadelphia, PA, USA Req #679
Wednesday, March 30, 2022

 Job Description

Job Title: Program Manager

Department Name


Program Name 

Gloria Casarez Residence and Peg’s Place

Project HOME Site 

Gloria Casarez Residence and Peg’s Place

Reports to (Position Title)

Director of Residential Services

Job Classification (FT, PT, on-call)

FT, On-Call

Physical Requirements

Ability to climb stairs, some light lifting

FLSA Status  (Exempt, Non-Exempt)


Hours Per Week

40 (including 1 evening)


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.



Essential Duties and Responsibilities

The Gloria Casarez Residence and Peg’s Place Program Manager is part of a leadership team charged with management of a 30 unit young adult supportive housing program, LGBTQ affirming, ages 18-23 years old upon move in, that opened in Spring of 2019.   This position is also responsible for management of a second supportive housing program, in an adjacent 40 unit building, which opened in Fall of 2021.  The Gloria Casarez Residence provides permanent supportive housing to Young Adults who have experienced homelessness, aged out of the child welfare system, or were at risk of becoming homeless.  The second building, Peg’s Place, provides permanent supportive housing for low income residents, many who also have special needs such as mental health and/or addiction recovery.


The Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.


Intake Coordination

·       Work with the Property Manager to facilitate intake process, including interviews, working with referral sources to collect paperwork, and coordinating lease ups and move-ins under a tight time frame.  Ensure documentation meets contract requirements.

·       Manage the relationship with referral sources including contract agencies to ensure the timely receipt of appropriate housing referrals, and communication around the intake process and documentation needed

·       Work with staff to provide effective orientation for new residents


Service Coordination

·       Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents

·       Facilitate team meetings to ensure coordination of services & leasehold obligations are being addressed

·       Provide a trauma informed environment that combines the necessary structure, service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community

·       Provide oversight of the implementation of the Life Skills Curriculum and other evidenced based trainings.

·       Participate and oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for residents

·       Create an environment where addiction recovery journeys are openly discussed and the community members support each other in their journeys, celebrating milestones and supporting each other

·       Provide ongoing consultation with individuals in recovery

·       Coordinate services and linkages with outside agencies/providers

·       Provide both routine and random drug screens

·       Foster and model respect, empathy, and understanding of residents

·       Coordinate resident discharges


Resident Leadership & Community Integration:

·       In an effort to build resident leadership, in partnership with the Director of Residential Services, provide structure and guidance to The Young Adult Community Advisory Board (CAB), resident led endeavors and encourage resident’s strengths in leadership

·       Partner with Property Manager and Tenant Council to plan and facilitate resident community meetings

·       In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.

·       Plan and facilitate activities and events with residents at the two sites



·       Provide regular and consistent supervision to 7 staff members (2 FT Resident Service Coordinators (RSC), and 5 Case Aids)

·       Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment, family planning and inclusion, and community integration

·       Work with the team to ensure documentation is meeting contractual obligations

·       Manage the Case Aid front desk schedule and on-call schedule

·       Serve as liaison with all agencies providing services to residents

·       Ensure program is meeting Strategic Plan goals

·       Create yearly program and staff goals using the Strategic Plan/Department Goals

·       Orient and train all new staff members

·       Attend quarterly Project HOME staff meetings monthly Program Manager meetings, and biweekly supervision



·       Supervise the financial operations of the programs

·       Develop and manage the annual budget

·       Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office


Property Management

·       Work as a blended management team with the Property Manager

·       Coordinate and address the follow up related to leasehold violations including but not limited to rent arrears and incidents

·       Work with Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators

·       Coordinate with team to ensure housing re-certifications are completed in a timely basis


Minimum Qualifications

·       MSW or related degree & 2 years of supervisory experience; or BA/BSW, or related degree and 3 years related experience & 2 years of supervisory experience; or 7 years of experience

·       Experience serving LGBTQ adolescents & young adults who have experienced housing instability

·       Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)

·       Strong organizational, interpersonal and assessment skills

·       Understands and affirms the mission of Project HOME

·       Strong verbal and written communication

·       Knowledge of social service delivery systems

·       Strong computer literacy including experience with electronic record systems

·       Availability for on call duties


Preferred Experience:

·       Identifies as a member of the LGBTQ community

·       Spanish speaking

·       Working with homeless individuals and/or in supportive housing


Project HOME is an Equal Opportunity Employer





Immediate Supervisor

Carolyn Crouch Robinson


One-Level Up Supervisor



Department Vice President/Executive 



Director of Human Resources 

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President & Executive Director and/or Associate Executive Director

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Other details

  • Pay Type Salary
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Location on Google Maps
  • Philadelphia, PA, USA