Health Center Manager 1 (IN)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About this position: Health Center Manager 1

Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.

This position is located at our Evansville, IN Health Center.

Applicants may be considered for full-time or part-time employment based on candidate availability and business need.

What you’ll be doing:

• Supervises, trains, coaches, evaluates, and hires health center staff. Provides direct patient care; monitors quality of care and services; provides input and recommendations for planning of changes in procedures, protocols, and services; maintains efficient health center flow; maintains staff schedules; develops appointment schedules; monitors and adjusts appointment schedules for efficient health center flow and failed health center rates.
• Provides community outreach and networks with community agencies to increase PPGNHAIK visibility and educate about PPGNHAIK services, and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.
• Maintains efficient, patient-centered health center services by organizing office operations and procedures; prepares payroll; evaluates and recommends system improvements; implements and ensures staff compliance with changes in procedures, protocols, and services; review and approves supply requisitions; assigns and monitors front and back-office functions.
• Maintains health center staff by recruiting, selecting, orienting, and training staff; selection of licensed medical staff done in coordination with the Director (or Assistant) Director of Clinician Services.
• Maintains positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.
• Monitors and evaluates staff job performance and initiates disciplinary action as needed, in consultation with Human Resources. Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with the Director of Clinician Services or the Assistant Director of Clinician Services.
• Monitors/audits follow up file monthly, reporting as per protocol.
• Monitors and audits OSHA/WISHA standards ensuring compliance by all staff.
• Serves as a resource to staff on personnel and health center operation matters; must be knowledgeable and compliant with union contract.
• Maintains efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.
• Completes operational requirements by developing patient and staff schedules, following up on work results.
• Maintains positive staff morale and is customer focused to both internal and external customers. Plans and facilitates staff meetings with feedback from the clinician team.
• Ensures that staff are kept informed of procedure and policy changes and other vital information regarding services or activities agency wide.
• Monitors quality of care and services provided by staff by following QI guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.
• Ensures completion of all weekly, monthly, and quarterly health center reports.
• Achieves financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.
• Cashes out health center receipts, prepares bank deposits, and monitors and reconciles petty cash.
• As a member of the Health Center Manager team, works closely and cooperatively with other agency departments, including the Clinical Services Leadership Team.
• Attending meetings and training required to keep up to date regarding agency and disseminates information to staff.
• Oversees and maintains the professional appearance and proper functioning of the site facilities.
• Ensures that staff understands and complies with agency policies and protocols.
• Facilitates health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and all departments within administration that provide support to Clinical Services operations.
• Provides patient care, as needed.

We’ll trust you to:

• Adhere to the Planned Parenthood code of conduct and all policies, procedures, and protocols.
• Demonstrate and maintain a high degree of professionalism.
• Take action to support the affiliate’s commitment to equity, diversity, and inclusion.
• Support and act in accordance with the PPGNHAIK customer service standards.
• Value continuous learning and seek ongoing training and development.

You’ll need to have:

• BA/BS in related field preferred.
• 3 years of supervisory or management training and experience required or equivalent based on increase in position responsibilities and leadership experience.
• Proficiency in Microsoft Office Suite.
• Patient Data software and EMR experience preferred.

Compensation: PPGNHAIK's compensation philosophy is based on equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the pay grade.

The pay range is $58,820 to $98,033 paid annually.

Perks: As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation.

Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short- and long-term disability coverage. For additional information regarding compensation, pay scales, or total rewards, please reach out to hre.contacts@ppgnhaik.org . 

Proof of completed COVID-19 and flu vaccinations is required prior to starting employment with PPGNHAIK. If selected as the final candidate for this role, you will be required to provide proof of receiving both a current flu vaccination and two doses of the COVID vaccine. Please inform your Talent Acquisition Specialist if you will require an exemption/accommodation. Also, you will be required to provide three references (one from a supervisor and two from coworkers/peers).

This position is only open to applicants that reside in the states of WA, ID, HI, KY, IN, AK.

Next Steps: Please click apply now below to submit an application and resume. Once your information has been reviewed by our recruitment team, we will reach out by telephone and email to schedule an interview for all qualified applicants. Please continue to check your spam folder for all email communications that may come from our organization.

Equal Opportunity Employment

PPGNHAIK is an equal-opportunity employer and seeks to recruit people of diverse backgrounds - and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful and engaging.

Racism deeply impacts the health and wellbeing of our communities, compounding existing disparities and creating intersectional barriers. We strive to name and address these barriers through community engagement and assessment, relevant and effective policy creation, and organizational accountability methods. We support initiatives that address all forms of oppression, however, maintaining an explicit focus on race is essential to advancing equity across our communities. Improving outcomes for people of color will improve outcomes for everyone.