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Customer Service Representative - Part Time, Temporary

Philadelphia, PA, USA Req #128
Wednesday, February 23, 2022
About The Philadelphia Inquirer, PBC
Since 1829, The Philadelphia Inquirer has been “asking on behalf of the people” by providing essential journalism for the diverse communities of the Philadelphia region. The Inquirer, a for-profit public benefit corporation owned by the non-profit Lenfest Institute, produces Pulitzer Prize-winning journalism that changes lives and leads to lasting reforms. Its multiple brand platforms — including newspapers, Inquirer.com, e-Editions, apps, newsletters, and live events — reach a growing audience of more than 10 million people a month. “In a free state, there should always be an inquirer asking on behalf of the people: Why? Why? Why?” — John Norvell, Inquirer co-founder

What You’ll Do

  • Provide exceptional customer service to subscribers and non-subscribers via inbound telephone and email inquiries.

  • Research, respond and resolve various subscriber inquiries regarding subscriptions, delivery, billing, and access to digital products via computer, laptop, tablet, and mobile devices. 

  • Utilize proactive persuasion/retention skills to turn cancellation requests into sales and save opportunities by identifying customer needs.

  • Responsible for utilizing multiple customer and vendor databases to access, change or input account and transactional data.  


Who We’re Looking For

  • Must be punctual and dependable 

  • Professional speaking voice and good diction

  • Excellent customer service skills required

  • Keen attention to accuracy and detail

  • Fast-paced environment – must be flexible and able to multitask

  • This position requires sitting and use of telephone/computer/mouse for extended periods of time


Other Things to Know

  • 24 hours per week

  • Required to work Saturday and Sunday 7:30 am to 12:00 Noon. 
    Plus 3 additional days during the week either 8:00 am to 1:00 pm or 10:00 am to 3:00 pm depending on business needs at the time of hire. 

  • Location: 100% remote, must reside in PA, NJ, or DE

  • Pay:  $15.00/hr 

  • College Students: School schedules are taken into consideration. We attempt to coordinate days of the week in tandem with class schedules when possible.  

Other Things To Know

We know not everyone reading this will fit exactly what we’ve described. We encourage everyone to apply who shares our passion for indispensable journalism and our drive to create a sustainable business model to support it. As an equal opportunity employer, The Inquirer is committed to fostering a diverse and inclusive culture, and we especially encourage members of underrepresented communities to submit an application, including women, people of color, veterans, LGBTQ+ people, and individuals with disabilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

  • Pay Type Hourly
  • Hiring Rate $15.00
  • Travel Required No
Location on Google Maps
  • Philadelphia, PA, USA