Loan Support Supervisor (Baton Rouge, LA)

The role of the Loan Support Supervisor is to provide training, broad oversight and accountability to all Loan Support and DMV employees as well as supervising day-to-day loan preparation, Quality Control, DMV processing, and closing functions for all consumer loans. This role is responsible for monitoring proper lien perfection for all titled collateral, overseeing the consumer loan pipelines, and supervising the workflow from approval to closing. The Loan Support Supervisor ensures compliance with regulatory and company policies and procedures. Consumer lending is a vital source of revenue for the Credit Union and as such, the Loan Support Supervisor must ensure that the department provides an accurate, timely, and positive loan experience to assist in meeting current and future loan goals.    

A Day in the Life of a Loan Support Supervisor INCLUDE:

• Assisting the manager in developing strong, well-rounded employees and ensuring the quality of servicing members is received.
• Ensuring the accuracy of loan processing and closing, adherence to the documentation process, and staff training.
• Monitoring daily lending reports as requested and provide regular feedback on consumer lending department productivity and pertinent issues.
• Managing the loan exceptions identified through the Quality Control process, protecting the credit union from unperfected documentation, and fostering goodwill with members.
• Maintaining thorough understanding and strong knowledge of all Credit Union products, product parameters, current loan promotions, services, procedures and compliance regulations.
• Continuously looking to improve the process and turn time; resulting in a seamless delivery for lien perfections and loan proceeds to members.

Loan Support Supervisor Skills and qualifications include:

• A 2-year college degree in Business Administration or a related field.
  • Additional experience may be considered in lieu of education.
• 4 years of experience in consumer lending to include loan processing, loan documentation, lien perfection, and DMV/title processing.
  • Prior supervisory experience is preferred.

• Excellent oral, written, and telephone communication skills.
• Ability to work independently as well as actively participate in team meetings and events.
• Knowledge of state and federal laws governing consumer lending.
•  Strong knowledge of MS Office products.

Other things you may want to know about this position:

• Work Schedule
  • Monday – Friday
    • 8:00 am – 5:00 pm
      • May be required to work a rotational schedule until 5:30 pm.
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA 70816.

Why should you join the pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Retiree insurance for eligible employees
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities
• Tuition Reimbursement Program

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.