Water Country - Guest Relations I

Portsmouth, NH, USA, 2300 Lafayette Road, Portsmouth, New Hampshire, United States of America Req #1516
Tuesday, February 1, 2022

JOB SUMMARY:

A Guest Relations Team Member acts as the park liaison to provide superior service to all Guests. You answer questions about general park information while adhering and enforcing company policies and procedures.  You will also address Guest concerns and perform problem solving to increase Guest satisfaction.

 

KEY DUTIES AND RESPONSIBILITIES:

  • Deliver exceptional guest service
  • Operate computerized cash register systems to sell tickets and products
  • Ensure accountability of cash bank; give appropriate change and receipts
  • Provide creative resolutions to situations that arise in a positive manner within the means set
  • Convey park information, policies, and procedures to guest
  • Assist guests with phone interactions
  • Relay detailed information through information tracking and office organization
  • Any other duties as assigned

 

SKILLS / QUALIFICATIONS / REQUIREMENTS:

  • At least 18 years of age or older
  • Excellent verbal communication skills
  • Must be willing to learn computer/register systems; training is provided
  • Must be able to answer incoming guest phone calls and return unanswered voice messages
  • Must be proficient in basic mathematics
  • Must be able to communicate well with others and work in a team environment
  • Must be able to work in a fast paced environment
  • Must be able to work a flexible schedule including mornings, weekends, and holidays
  • Ability to lift, carry, or otherwise move and position items and boxes weighing up to 25 pounds
  • This position requires standing for long periods of time, walking, crouching, bending, stooping, twisting, kneeling, lifting, and pushing
  • Ability to work both indoors and outdoors in varying climates

Other details

  • Job Family CASH/ADMISSIONS/ARCADE
  • Pay Type Hourly
  • Employment Indicator Seasonal
Location on Google Maps
  • Portsmouth, NH, USA, 2300 Lafayette Road, Portsmouth, New Hampshire, United States of America