Cartoon Network Hotel - FT Front Desk Leader / Sales Admin

Lancaster, PA, USA, 2249 Lincoln Hwy East, Lancaster, Pennsylvania, United States of America Req #1714
Wednesday, January 5, 2022


The Cartoon Network Hotel is an attraction in Lancaster, PA (beside Dutch Wonderland Amusement Park). We specialize in offering families the ability to have a toon-tastic vacation. We are seeking a Front Desk Leader/Sales Admin to welcome our guests and enhance their experience, while being a leader for the rest of this department.

Job Functions:

* Assist Sales Manager with sales duties as assigned. Duties may include, but are not limited to, entering room blocks into the PMS, managing group inventory, and working with group partners to manage upcoming groups

*Provide administrative assistance to department managers (F&B, Housekeeping, Activities, Retail) including, but not limited to assisting with office supply orders, development of promotional and guest collateral, and assisting with event planning and set up

* Handles guest registration and room assignments, accommodating special requests whenever possible

* Pre-register, block reservations and take same day reservations and, when necessary, future reservations following hotel rate structures, discounts and sell strategies

* Kindly welcome guests upon arrival, assign their room, provide information about our hotel, and the amenities available

*Performs guest check ins/check outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner, including cancelling room reservations according to procedures

* Encourage guests to sign up for an activity or purchase arcade/VR tokens, and  offer additional services to the guest at time of check-in (arcade, retail store, barista, and Cartoon Kitchen)

* Communicate with the housekeeping team to ensure the guests room is clean and furnished to accommodate the guest

* Assist with cash drops or drawer preparation, when a manager is not available

* Help Front desk staff troubleshoot in certain situations

* Respond to guest complaints in a timely and professional manner, and assist front desk staff in communicating with guest complaints, when a manager is not available

* Operate the POS station in the retail store

* Execute Manager On Duty responsibilities as assigned

* Contribute to maintaining a safe working environment for all employees, including attending Safety Committee meetings, adhering to company policies as well as local, state, and federal guidelines

* Other duties as assigned
 Basic/Required Qualifications:

* Must be 18 years of age or older

* Must have reliable transportation to and from work

* Must be able to read, write, speak, and understand English

* Proficiency using Windows operating systems and Microsoft Office products, especially Excel
Additional/Preferred Qualifications:

* High school diploma or GED preferred

* Previous experience in sales, working with groups, front desk, reservations, or other hospitality functions 

* Excellent communication skills in order to present information, converse with other team members, and address guests and vendors

* Ability to work in a team environment with a self-motivated, solution-oriented perspective

* Critical thinking and analytical skills to process data and make next-step recommendations

* Customer service mindset in all aspects of job duties

* Ability to attend to detail, prioritize projects, work under pressure, and multi-task as necessary
Working Conditions:

* Physical requirements include the ability to sit, walk, speak, hear, type, lift up to 20 lbs., and use common office equipment such as computers, photocopiers, and phones

* Must be able to work indoors in an office setting with long periods of standing, as well as occasionally outdoors in a variety of weather conditions

* Must be able to work flexible hours including evenings, weekends, and holidays

Anticipated Earnings and Perks:
* $17.00/hr starting wage
* Overtime eligible
* Benefits eligible (medical, dental, vision, life, AD&D, and more)
* 401(k) option once eligibility criteria are met
* Complimentary tickets to Dutch Wonderland
* Discounts on food & beverage, retail items, and room rates/additional tickets at both Cartoon Network Hotel and Dutch Wonderland
* Team Member events

Other details

  • Job Family SALES & MARKETING
  • Pay Type Hourly
  • Employment Indicator Full Time
Location on Google Maps
  • Lancaster, PA, USA, 2249 Lincoln Hwy East, Lancaster, Pennsylvania, United States of America