Adventureland Park - Guest Services I (PS013) - 840

Altoona, IA, USA, 305 34th Ave NW, Altoona, Iowa, United States of America Req #1936
Monday, February 7, 2022
Overview
Guest services is tasked with assisting guests with any and all needs and questions that may arise. The ideal Guest Services Team member will be experienced in handling complaints and inquiries in a professional but firm manner. 
 
Qualifications
 Desire to contribute to a supportive and effective team
 Strong math skills
 Basic computer skills including typing, data entry, and use of Points of Sale software
 Ability to work in a fast-paced setting
 Strong attention to detail
 Customer service-oriented attitude
 Flexible availability; including weekends
 
Essential Job Functions
 Greets all guests with a friendly smile
 Operates a point-of-sale system including ability to accurately process credit card and
gift card sales
 Strong communications skills are essential as guests will frequently inquire about various
aspects of the park
 It is essential for guest services employees to enforce park policy
 
Secondary Job Functions
 Protects guest belongings; turns in lost and found items immediately
 Reports maintenance or safety concerns to a supervisor or manager in a timely manner
 Cooperates with other departments to provide a positive guest experience
 Promptly notifies the security team or the operator of team member and guest injuries or
emergencies
 Completes additional duties as assigned by supervisors or managers

Heavy physical workload and excessive bodily motions include but are not limited to:
 
Physical Requirements
 Constant repetitive motion
 Continually able to lift, push, pull and carry up to 50 lbs.
 Constantly be able to stand and walk for long periods of time
 Frequent kneeling, bending, twisting motions
 Often squatting and crouching
 Sporadically able to work in confined spaces
 Consistently use hands to grasp, control, move objects/tools
 See differences between colors and brightness
 See details of objects that are more than a few feet away
 
This position has exposure to environmental factors that include but are not limited to:
 
Working Conditions and Environmental Factors
 Ability to withstand heat and humidity
 Sporadically work in other areas of the property
 Is subject to frequent interruptions and may need to reprioritize activities
 Consistent communication with team members and other departments

Other details

  • Job Family PARK SERVICES
  • Pay Type Hourly
  • Employment Indicator Seasonal
Location on Google Maps
  • Altoona, IA, USA, 305 34th Ave NW, Altoona, Iowa, United States of America