Café Lead
TITLE: Café Journeyperson DEPARTMENT: Café
STATUS: FT/PT, Journeyperson, Union, Hourly REPORTS TO: Café Manager
JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. Order product to maintain a fully stocked department. Ensure a well maintained, clean and efficient café department.
WORK ENVIRONMENT: Fast paced retail floor and cafe. Work near moving mechanical parts (i.e. coffee/juice machines, slicer) and in cold/hot climate conditions (i.e. cooler or near stove). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.
ESSENTIAL DUTIES AND RESPONSIBILITES:
1. Customer Service
- Treat people fairly, consistently, and with respect.
- Ensure efficient, informative, and friendly service according to established customer service vision and standards.
2. Café Department Responsibilities
Department Operations
- Ensure customers are all greeted and assisted in timely manner.
- Expedite customer orders with kitchen.
- Ensure customers receive their orders in a timely manner and have what they need to enjoy their dining experience.
- Handle customer questions and complaints.
- Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.
- Provide samples and information of the products sold in the department.
- Follow sanitary guidelines with regards to food handling, serving, and storing.
- Maintain department displays, cases and work areas.
- Ensure all prepared foods display areas are properly fronted and faced.
- Ensure proper shelf tags and sale signs are on products and displays.
- Request signs from pricing as needed.
- Ensure department and seating areas are kept neat, clean, and stocked.
- Follow proper procedures in opening, closing, and maintaining all café areas including: juice bar, cold case, hot case, salad bar, sandwich bar, bakery case, and seating areas.
- Order product from vendors and commissary to ensure department if fully stocked, while keeping inventory to a minimum.
- Receive and stock orders. Check condition of product and invoice accuracy for all deliveries. Ensure correct product rotation.
- Assist in inventory control including: accurate recording of losses, markdowns, and transfers.
- Maintain a clean and organized backstock area remembering to rotate.
- Advise café manager of equipment repair/replacement needs.
- Backup café kitchen staff when needed.
- Attend department meetings as scheduled.
- Perform all duties included in department clerk job descriptions.
Personnel
- Delegate duties to café staff and ensure they are always busy.
- Positively encourage department staff to excel at their job.
- Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
- Assist in training department staff.
- Assist café staff in following department standard operating procedures.
3. All Staff Duties
- Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
- Keep store orderly and clean.
- Maintain a positive attitude.
- Perform all other duties as assigned by department manager or supervisory staff.
KNOWLEDGE, SKILLS, ABILITIES:
- Outstanding customer service skills
- Experience in food service and/or restaurant environments
- Ability to appropriately delegate work duties and motivate staff
- Attention to detail and good organizational skills
- Ability to handle multiple demands, work under time pressures, and meet deadlines
- Willingness to be open, to learn, and take on new responsibilities
- Demonstrate objectivity, neutrality and calmness under pressure
- Regular, predictable attendance
- Effective communication skills in English
- Ability to read and comprehend instructions
- Ability to follow through on systems, procedures and policies
- Demonstrated ability to follow through on commitments
- Ability to be flexible and to adapt to changing conditions quickly
- Ability to work in a fast paced environment
ESSENTIAL PHYSICAL REQUIREMENTS:
- Standing, walking, bending, reaching; use hands or fingers to handle or feel
- Specific vision ability: close vision, distance vision, depth perception, and adjust focus
- Regular use of sharp cutting instruments
- Ability to taste and smell
Other details
- Pay Type Hourly
- Milwaukee, WI, USA