IT Network and Telecommunications Manager (Hybrid)

Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America Req #1559
Wednesday, June 8, 2022

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits. 

The IT Network & Telecommunications Manager will be responsible for strategic direction and daily operations of NJR’s network (WAN/LAN) and telecommunication platforms.

Major Responsibilities:  

Direct and manage daily operations of the network and telco support team

Lead network and telco related projects

Evaluate current network and telecommunications platforms to develop an enterprise network and telco architecture strategy to support our growth focused on scalability, performance and availability

Escalation for network and telco related issues at locations

Lead change management process and implementation of network (WAN/LAN), telco, firewall and router changes to environment

Drive root cause analysis on networking and telco related issues and provide plans for remediation

Lead technical evaluation of new technologies and tools

Help manage and work with Network and Telco vendors and suppliers; work with procurement, legal and IT peers on contract negotiations and renewals

Ensure all Network and Telco platforms are fully redundant with back up line capability

Install, configure, maintain and troubleshoot network switches, routers, appliances, telco, satellite, cable, and voice mail/IVR systems

Manage workflow of network and telecommunication projects

Manage the Network & Telco support staff including performance evaluations, promotions, mentoring and hiring

Responsible for continuous improvement; assess, modify and provide reporting of Key Performance Indicators for Network & Telco platforms

Ensure the Network and telco staff are meeting established service level agreements

Perform root-cause analysis on IT and end-user support issues; evaluating documented resolutions, analyzing trends and developing appropriate technical or training solutions to prevent future problems

Troubleshoot problems and network issues; recommend network/telco and infrastructure enhancements based on new industry developments and business needs

Position Specification:

Minimum 6 to 10 years of experience as Network and Telecommunications manager

Bachelor’s degree in Computer Science or Technical Certification

Deep understanding of network and telecommunication designs and topologies

Experience in troubleshooting network connectivity issues

Experience managing and implementing PBX, VoIP and cloud phone systems

Experience with Cisco firewalls, routes, and switches product lines

Experience with Customer Service Rep call centers with IVR systems

Experience with network and security technologies such as intrusion prevention technologies, proxy, VPN and remote access technologies

Good understanding of information security and best practices

Network professional certifications a plus (CCNA, CCNP, CCIE)

Experience with Avaya phone systems and SIP Trucking a plus

Experience in the utility industry a plus

Excellent verbal, written, and interpersonal skills

Valid Driver’s license as travel will be required from time to time based on the needs of the business

This position is hybrid, 3 days onsite, 2 days remote. 

We are an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Other details

  • Job Function Manager
  • Pay Type Salary
Location on Google Maps
  • Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America