IT Network and Telecommunications Manager (Hybrid)

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits. 

The IT Network & Telecommunications Manager will be responsible for strategic direction and daily operations of NJR’s network (WAN/LAN) and telecommunication platforms.

Major Responsibilities:  

• Direct and manage daily operations of the network and telco support team

• Lead network and telco related projects

• Evaluate current network and telecommunications platforms to develop an enterprise network and telco architecture strategy to support our growth focused on scalability, performance and availability

• Escalation for network and telco related issues at locations

• Lead change management process and implementation of network (WAN/LAN), telco, firewall and router changes to environment

• Drive root cause analysis on networking and telco related issues and provide plans for remediation

• Lead technical evaluation of new technologies and tools

• Help manage and work with Network and Telco vendors and suppliers; work with procurement, legal and IT peers on contract negotiations and renewals

• Ensure all Network and Telco platforms are fully redundant with back up line capability

• Install, configure, maintain and troubleshoot network switches, routers, appliances, telco, satellite, cable, and voice mail/IVR systems

• Manage workflow of network and telecommunication projects

• Manage the Network & Telco support staff including performance evaluations, promotions, mentoring and hiring

• Responsible for continuous improvement; assess, modify and provide reporting of Key Performance Indicators for Network & Telco platforms

• Ensure the Network and telco staff are meeting established service level agreements

• Perform root-cause analysis on IT and end-user support issues; evaluating documented resolutions, analyzing trends and developing appropriate technical or training solutions to prevent future problems

• Troubleshoot problems and network issues; recommend network/telco and infrastructure enhancements based on new industry developments and business needs

Position Specification:

• Minimum 6 to 10 years of experience as Network and Telecommunications manager

• Bachelor’s degree in Computer Science or Technical Certification

• Deep understanding of network and telecommunication designs and topologies

• Experience in troubleshooting network connectivity issues

• Experience managing and implementing PBX, VoIP and cloud phone systems

• Experience with Cisco firewalls, routes, and switches product lines

• Experience with Customer Service Rep call centers with IVR systems

• Experience with network and security technologies such as intrusion prevention technologies, proxy, VPN and remote access technologies

• Good understanding of information security and best practices

• Network professional certifications a plus (CCNA, CCNP, CCIE)

• Experience with Avaya phone systems and SIP Trucking a plus

• Experience in the utility industry a plus

• Excellent verbal, written, and interpersonal skills

• Valid Driver’s license as travel will be required from time to time based on the needs of the business

This position is hybrid, 3 days onsite, 2 days remote. 
 

We are an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.