Project Specialist, e-Learning

Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America Req #338
Tuesday, May 3, 2022

TITLE: Program Specialist, e-Learning

LOCATION: Alexandria, Virginia

FLSA: Exempt

DIVISION: Strategic Advancement & Partnerships
DEPARTMENT: Outreach, Training & Prevention (OTP)


Less than 10% yearly for professional development and training.


Generally Monday – Friday, 9:00 am to 5:30 pm (minimum 37.5 hours within five (5) days per week); unless otherwise required or approved by management.


This position reports to the Program Manager, Training within Outreach, Training & Prevention (OTP).




Daily contact requiring courtesy, discretion, and sound judgment.




NCMEC CONNECT is the virtual gateway for law enforcement and other child-serving professionals to access trainings, webinars, and resources related to missing and sexually exploited children issues.

This position is responsible for providing instructional design support, content development project management, technical expertise, and guidance in the development and maintenance of high-quality online learning content in NCMEC CONNECT.


  • Support the Training Program Manager in developing effective digital and eLearning courses using established design methodologies and various learning technologies. 
  • Work closely with project teams and SMEs, serving as the technical expert on developing storyboards and scripts for eLearning courses/modules/microlearnings/resources/live events on the areas of missing and sexually exploited children. 
  • Serve as the main point-of-contact with NCMEC’s LMS vendor. Upload and configure eLearning content (SCORM compliant; ensure 508 compliance) and maintain working knowledge of the platform and its capabilities. Troubleshoot technical issues that arise between the users, LMS vendor, and NCMEC’s technology division. 
  • Maximize the current authoring tool, Articulate 360, to increase interactivity and learner engagement in line with evolving eLearning best practices. 
  • Research, advise management, and integrate emerging instructional methods and technologies into all content delivered through NCMEC CONNECT. Ensure a user/learner-driven approach to content development and delivery, in collaboration with team members regularly interfacing with the public. 
  • Regularly collect data, surveys, and performance measures for quarterly reporting on progress towards program objectives. 
  • Collaborate with team members to integrate marketing and distribution plans that align with eLearning course development planning. 
  • Work closely with the design team to ensure that eLearning assets align with the NCMEC brand and support the development of visually cohesive supporting and promotional materials. 
  • Represent NCMEC at trainings, conferences, meetings, and other networking events, when designated by team leadership. 
  • Support other team projects as needed. 
  • Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide. Promote a professional image. 
  • Conform with and abide by all regulations, policies, work procedures, and instructions.


  • Bachelor’s degree in Education, Education Technology, Communications, or related field required.
  • Minimum two plus (2) years of experience with eLearning authoring tools, Articulate 360 strongly preferred, and instructional design experience required.
  • Experience with LMS administration required.
  • Professional work experience with educators, social services, and/or law enforcement a plus. 


  • Knowledge of the concepts, principles and practices in adult learning theory, instructional technology, instructional theory and practice.
  • Demonstrated ability with Articulate 360 software.
  • Excellent organizational, prioritization, and project management skills.
  • Strong verbal and written communication and excellent organizational and interpersonal skills.
  • Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
  • Ability to travel and work occasional evenings and weekends.
  • Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The National Center for Missing and Exploited Children is an EO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Other details

  • Pay Type Salary
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  • Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America