Client Service Analyst - Insurance Specialist

WE'RE HIRING!

Workers Compensation insurance is interesting and rewarding.  What we do impacts people and businesses across the nation.

Start your career in a position where you will learn about the workers compensation industry and our role in it. You will go through a paid training program where you will receive classroom and on-the-job experience that will support your success in the role.

ABOUT THE JOB:

You will join our Customer Operations division in the role of a Client Service Analyst where you will go through a paid-training program that includes classroom and on-the-job experience that will support your success.

Under minimal supervision, you will perform analytical research, using filed and approved regulatory manuals (e.g. Basic Manual, Assigned Risk Supplement) to provide advice on the proper classification of businesses and the associated rules that support the classification process, as well as facilitating self-service opportunities and ongoing customer education.

Customer inquiries are received and responded to via phone, email, and fax.
 

WHAT’S IN IT FOR YOU:

• A starting base salary of $48,000 plus a targeted 7% performance bonus
• A Monday through Friday schedule
  • Must be willing and able to work varied shifts between 8:00 am - 8:00 pm
• A phenomenal work environment with perks including:  onsite game room, restaurant and coffee shop, employee activities, onsite fitness center, and sports leagues
• A wonderful team of fun, caring and friendly people to work with
• A fantastic benefits package that’s hard to find in south Florida

WHAT IT TAKES:

• Your associate degree and experience in an analytical customer service position in industries such as insurance, finance, banking, or similar industries with transferable skills.  
• You may qualify with a higher degree completed (Bachelor’s or Master’s), in lieu of aforementioned experience.
• Your professional, customer-focused, and friendly attitude that you will use over the phone and in writing
• Your analytical, problem solving, inquisitive and quality mind-set; strong verbal and written communication skills

WHAT YOU WILL DO IN THIS POSITION:

• Learn workers compensation industry terminology, rules and how to explain these rules to our customers
• Learn how to use the on-line tools, systems and resources needed to be successful in the role
• Interact professionally with our customers such as agents, carriers or employers over the phone or by email
• Meet and exceed the daily, weekly and monthly metrics of quality, timeliness and phone compliance that make you and your team successful

WORK LOCATION: This is a hybrid position for local candidates living within a commutable distance from our Boca Raton, FL office.  You will be expected to come into the office occasionally when needed and as well as given the flexibility to work from home. During the training period you will be expected to come on-site on the first day.

WHO TO CONTACT:

Marie Granning

Talent Acquisition Director

Marie_Granning@ncci.com

Keywords: customer service, financial services, insurance, customer service representative, entry-level 

EQUAL EMPLOYMENT OPPORTUNITY

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke Free environment.