Clerical Assistant 1 - Civil Process Unit

821 W State St, Milwaukee, WI 53233, USA Req #78
Thursday, May 26, 2022

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, House of Corrections, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.

Come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: June 8, 2022 or upon the receipt of 50 application submissions. 


Clerical Assistant 1 – Civil Process Unit
Department: Office of the Sheriff



Job Summary

This position serves as the first point of contact to public constituents for the Office of the Sheriff relating to civil process. Department is an extremely fast-paced environment with minimal downtime and frequent interruption. Assists the general public in receipt and processing of legal civil service paperwork for delivery to the defendant by the Deputy Sheriff. Handles large volumes of cash, check, and charge transactions. Ability to handle irate constituents on a regular basis in a professional manner. Responds professionally with all interactions of both internal and external constituents on the phone and face-to-face. 

Job Responsibilities

  • Customer Contact - Handle large volume of face-to-face customer contact. Review all Civil Process paperwork and accompanying defendant locator information form for accuracy and complete information. Docket civil process paperwork and enter into computerized tracking system.
  • Cash Handling - Handle large volumes of cash, check, and charge transactions from consumers for the purpose of payment for having Civil Process Papers (Legal Papers) served on requested defendants. Balance register on a daily basis and must be able to count money accurately.
  • Phone Calls - Handle large volumes of incoming calls from Milwaukee County constituents for various questions regarding civil process paperwork and information on where to come to drop off paperwork. Make outbound calls to petitioners to gather further information for paper service.
  • Mail Processing - Process large volumes of U.S. mail for incoming/outgoing and faxes received. Create written correspondence to consumers to request further information to complete their requests and/or to return paperwork when necessary. Enter all paperwork into computerized tracking system.
  • Closings - All legal documents that are served, returned or expired must be closed. Closings are completed in the computerized tracking system. Complete information from the 50-A form must be entered into the computerized system.
  • Filing - File all legal documents that are closed in the computerized tracking system. This task is done daily in numerical order.
  • Use of Equipment, Tools and Materials – Daily operation of computers, copiers, scanners, fax machines, multi-line telephones, and general office equipment.
  • Other duties as assigned.


Required Education and Experiences

  • Current residency within the State of Wisconsin required
  • High School diploma or G.E.D. required
  • Two (2) years or more Cash Handling work experience required
  • Three (3) years or more Clerical work experience required
  • Intermediate or Advanced proficiency in Microsoft Word and Excel required
  • Strong typing skills for data entry required
  • Previous Customer Service work experience preferred
  • Previous experience working for a law enforcement agency preferred
  • Associate’s degree or higher preferred


Knowledge, Skills, and Abilities

Ability to lift, carry, push and pull 25 lbs.; knowledge of office practices, principles, methods and procedures; knowledge of spelling, grammar, and punctuation; computer skills; ability to use general office equipment efficiently; written and oral communication skills; organizational skills; ability to follow oral and written instructions; ability to maintain records, files, and store items numerically, alphabetically or by classifications; ability to process information into a computer system; ability to perform basic math computations; ability to work effectively and harmoniously with others. Ability to make sound decisions according to the policy and procedures of the department without necessity for the continued intervention by a supervisor. Ability to proficiently answer incoming calls and provide accurate information without providing legal advice or insertion of personal opinions. Candidate must be able to multi-task and work under an stressful environment. Requires a high aptitude in Microsoft Word & Excel in order to maintain a high level of productivity.



Note: This Original Examination is open to current residents of the State of Wisconsin. The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Effective October 1, 2021, Milwaukee County will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.  

Other details

  • Job Family 11- Corrections
  • Job Function 6 Administrative Support
  • Pay Type Hourly
  • Min Hiring Rate $15.70
  • Max Hiring Rate $19.45
  • Required Education High School
This posting is inactive.
Location on Google Maps
  • 821 W State St, Milwaukee, WI 53233, USA