ADRC Professional - Options Counselor

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: April 23rd, 2024, or upon receipt of 50 applicant submissions


ADRC Professional – Options Counselor

Aging and Disability Resource Center
Hourly Pay Range:  $22.57 - $30.99

The Aging and Disability Resource Center (ADRC) of Milwaukee County Department of Health & Human Services provides FREE information and assistance regarding community resources and services for adults. ADRC staff assist individuals to plan for short-term and long-term needs, access community services and resources, and learn about programs and benefits available. Promoting Independence and Inclusion. 

We need YOU!

Under the direction of the Aging & Disabilities Services Manager, the ADRC Professional provides a variety of services, including assisting clients with supportive services designed to overcome financial, health, or family problems. This position conducts individual or family assessments to determine services needed, provide agency services, and refer clients to community services. The ADRC Professional works collaboratively with internal and external services to advocate for client needs to assure appropriate services are delivered.

Our day to day:

• Create a positive, courteous environment, and deliver great customer service to customers, colleagues, and Milwaukee County residents. Strive to meet customer satisfaction of ADRC services (i.e., by using motivational interviewing techniques to clarify opportunities to meet customer objectives).

• Meet with customers including their families, caregivers, and partner agencies to assess the customer’s current situation, goals, and needs. Inform customers of, Long-Term Care program and resources to meet their needs as well as provide support while navigating the complex world of long-term care. Research details of Medicaid eligibility. Educate customers regarding financial eligibility for Long-Term Care programs, the initial application process, cost share, patient liability, and how their income/assets affect eligibility. Ensure costumer needs are being met.
• Guide customers on how enrollment or disenrollment from Long-Term Care Medicaid programs could impact their specific situation, including financial and personal impact.

• Conduct functional assessments relating to Activities of Daily Living, such as bathing, dressing, medication management, money management, cognition, memory, and risk, and record findings in the Gateway/FSIA system. Review and research medical diagnoses records as they relate to functional deficits.
• Achieve Long-Term Care Functional Screen (LTCFS) certification during employment and maintain certification with satisfactory quality reviews. Attend trainings, maintain knowledge of state instructions, and pass the biennial recertification exam.
• Maintain confidentiality. Document each interaction with customers in the case management system and update records as needed.

• Participate on internal and external work groups, process improvement projects, county initiatives, and outreach events/activities. Contribute to best practice discussions regarding processes, case consultation, and services.

• Perform all other duties as assigned.

Is this you?

• A current resident of the state of Wisconsin

• Valid Wisconsin Driver's License and reliable insured personal vehicle; both able to be maintained throughout employment.

• Bachelor’s Degree or higher in Social Work, or a closely related field from an accredited college or university is required
• At least one (1) year of experience working in a Human Services and/or Social Services field is required. Experience working with adults with disabilities or older adults is preferred.
• Intermediate knowledge of Microsoft Office Suite (Teams, Word, Excel) required

• Intermediate experience with CARES, ForwardHealth, FSIA, case management system is preferred
• Must achieve Long-Term Care Functional Screen certification within one (1) month of employment. Note: Ongoing certification is required by passing biennial examination.

• Must achieve Options Counseling Standards certification within three (3) months of employment. Note: Ongoing certification is based on State regulations.

Why Milwaukee County?

• Dental, vision, and a comparable PPO medical plan
• Pension that provides retirees with a guaranteed annuity benefit for life
• Prior Public Service Recognition
• Public Service Loan Forgiveness Program & Tuition Reimbursement
• Paid Time off, 12 Holidays, 3 personal days

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.