Dispatch Operations Supervisor

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Dispatch Operations Supervisor

Office of Emergency Management

Annual Salary Range: $65,665.60 - $76,273.60 Hourly $31.57 - $36.67

Closing Date: April 19, 2024 or upon receipt of the first 50 application submissions

Job Summary: The Dispatch Operations Supervisor is responsible for supervising and controlling the general operations of all shifts that provide 24/7 emergency communications coverage. This role also supervises the direct operations of the communications center and its staff.  

JOB DUTIES:

• Supervise and manage all Communications Center staff pertaining the performance of public safety dispatching as well as emergency 911 call-taking duties. Handle personnel concerns of the staff and may recommend discipline including discharge. Provide leadership during critical incidents.
• Develop, maintain and oversee guidance and interpretation of operating policies and procedures in specific incidents with authority to make commitments concerning action to be taken. Develops and maintains policies and procedures. Authors recommended changes in work methods, policy and procedures.
• Oversee and approve all records and report as required by local and state laws. Approve and prepare detailed oral and written reports. Manage adequate staffing levels and approve time off requests, overtime, and special staffing on all shifts.
• Act as a liaison between staff, administration, public officials, and the general public. Participate in protocol meetings and other work groups as assigned. Establish and maintain effective and professional working relationships with all stakeholders.
• Assist and participate in the training and evaluation of all staff. Make training recommendations. Review compliance in performance and departmental metrics.
• Participate and implement emergency operations planning within the Emergency Operations Center. Lead communication for IPAWs incidents for the public and incidents that affect County employees.
• Provide effective administration and coordination of daily operations including major incidents to ensure proper notifications for law enforcement, fire, and EMS. Work as Dispatcher once a week or as needed.
• Maintain staff by recruiting, selecting, orienting and training. Ensure all trainings are completed to maintain certifications and County requirements. Identify training needs and provide recommendations on programming.
• Other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director

MINIMUM REQUIREMENTS

• Current Wisconsin resident at time of application is required.
• Valid State of Wisconsin driver license is required.
• Graduation from high school or G.E.D. equivalent is required.
• At least one (1) year of experience in a public safety communications environment is required 
• At least three (3) years of experience dispatching, leading, training and hiring staff
• At least one (1) year of experience supervising or managing 3 or more employees.
• This position will mainly cover 2^nd shift, applicants must be able to work any assigned shift as needed for coverage including weekends and holidays as required. Position is subject to scheduled and unscheduled overtime.
• Must be certified as a Telecommunicator/Dispatcher or able to receive within six (6) months of hire TIME certification and CJIS compliance, APCO CTO and PST certification or similar
• Intermediate knowledge in the use of Microsoft Word/Excel

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin. Candidates must submit a full account of their training and experience (i.e., by submitting an up-to-day resume or by fully completing the application) during this electronic application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION.

PG28M (4801 OEM 911) KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.