911 Dispatcher - OEM

Milwaukee County, WI, USA Req #591
Tuesday, July 5, 2022

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

 

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, House of Corrections, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

Come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: July 19, 2022
 

911 Dispatcher – PT Hourly as Scheduled

Courthouse location

Hourly Rate:  $18.49 - $23.50

 

JOB Summary:  Under general supervision the 911 Dispatcher is responsible for answering all incoming emergency and administrative calls. This position will dispatch Milwaukee County Sheriff’s Office Squads for service using Computer Aided Dispatch (CAD) software and effectively operate the radio system as well as record all activities in real time. The 911 Dispatcher is responsible for ensuring Officer and public safety by using proper judgement assigning the appropriate level of Agency and Milwaukee County Sheriff Office resources.

 

JOB DUTIES:

  • Efficiently operate the 911 emergency answering phone system as well as answer all incoming emergency and administrative calls. Create and maintain generated incidents in Computer Aided Dispatch (CAD) for all incoming calls. Perform all call notifications, maintain highway log, and monitor entrance points and alarm systems.
  • Operate the CAD and radio system to provide prompt dispatching of MCSO freeway squads. Query TIME system for warrants. Send general notifications about these warrants to other County departments and Agencies (i.e., Facilities, Highway, Parks, tow vendors etc.).
  • Monitor and dispatch auxiliary radio talk groups efficiently: Courts, DA Investigators, Parks (TEU), Rangers, Institution Grounds, F2 (All call), CID and Civil Process units. Query vehicle plates, VINS, and operators for warrants. Maintain accountability for all deputies.
  • Monitor duress alarms for the Courthouse, Safety Building, Institutions, as well as any other County buildings with alarm systems. Acknowledge and dispatch law enforcement to duress alarms. Notify deputies of incoming alarms under all circumstances to ensure situational awareness.
  • Disseminate information on vehicle, driver license, criminal history, weapons, boats, and other articles via local, state, and national computer networks. Monitor TTY’s, forward to proper authorities, maintain accurate outgoing log, and input fatal reports as needed.
  • Disseminate emergency notification messages via Everbridge and make emergency notifications to appropriate Command Staff, DA supervisors, and Master Control. Receive NAWAS, state and federal defense calls and relay information to appropriate city, county, and suburban agencies.
  • Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination. Learn Freeway system thoroughly.
  • Maintain Performance Standards:  Ninety percent (90%) of all incoming calls will be answered within 10 seconds. Priority 1 incidents will be dispatched within 90 seconds. ("Stack to Dispatch Time"). Login to all programs daily. Send weekly Everbridge test message.
  • Able to work in a high tempo and noisy environment while under duress. The dispatcher must be resilient to these never-ending stresses for the duration of their shift to ensure Officer and Public Safety, discipline, and effective working relationships with all staff.
  • Perform Dispatch Assisted Bystander CPR when needed. Monitor garage access to SB, participate in Job Shadowing and Training. Maintain situational awareness and business acumen.
  • Perform other duties as assigned

MINIMUM REQUIREMENTS

  • This position requires you to have completed the vaccination against COVID-19 and provide proof of a completed vaccination as a condition of employment or submit a completed medical or religious exemption and accommodation request form.
  • Previous 911 Dispatcher experience is REQUIRED
  • At least one (1) year of experience as emergency communications telecommunicator, receiving calls for emergency service or Police/Fire EMS dispatching and radio communication is required.
  • Current Wisconsin resident at time of application is required
  • Graduation from high school or G.E.D. equivalent is required
  • Must be able to pass a criminal background, including a drug test.
  • Willing and able to work at least one 4-hour shift per WEEK which could involve any shift including weekends and holidays
  • Proficient in the use of Microsoft Word/Excel.

Note: All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training within three (3) months of hire date. 

 

PREFERRED ADDITIONAL EXPERIENCE:

  • Technical training in Police/Fire Emergency Medical Services (EMS) dispatching and radio communications

 

Knowledge, Skills and Abilities: Knowledge of modern office methods, practices, procedures and equipment; skill in prioritizing and performing multiple tasks simultaneously; oral and written communication skills, math skills, skill in data entry; ability to learn the boundaries of Milwaukee County and its freeway system, including highway designations, boundaries and landmarks; ability to clearly speak and understand English; ability to receive and transmit emergency calls accurately; ability to operate radio network and phones; ability to obtain critical information; ability to learn abstract codes needed to query computers via terminals; ability to work in confined areas for extended periods of time; ability to clearly hear incoming calls and radio responses; ability to work independently; ability to read and interpret multiple computer screens; and the ability to work in a high tempo and noisy environment while under stress for the duration of shift to ensure officer and public safety; disciplined and the having effective working relationships with staff and public is required. The ability to lift, carry, push, and pull up to 50lbs when needed.

THE ORIGINAL EXAMINATION is open to qualified current residents of the state of Wisconsin at the time of application. The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Effective October 1, 2021, Milwaukee County will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.

Other details

  • Job Family 2 - Streets and Highways
  • Job Function 3 Technicians
  • Pay Type Hourly
  • Min Hiring Rate $18.49
  • Max Hiring Rate $23.50
  • Required Education High School
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Location on Google Maps
  • Milwaukee County, WI, USA