Integrated Services Manager - Program Evaluation

Milwaukee County, WI, USA Req #520
Tuesday, May 24, 2022

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, House of Corrections, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.

Come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Integrated Services Manager – Program Evaluation

CMHS - Behavioral Health Services

Annual Salary Range: $60,777 to $91,145

Closing Date: June 7, 2022


Job Summary:  This Integrated Services Manager, is responsible for data collection, statistical analysis, interpretation, and reporting of data for program and client outcomes. The manager will perform program evaluation, service utilization, quality/performance improvement, clinical research studies for both mental health and substance abuse services and supervision of evaluation support staff.


Job Duties:

  • Develop an effective evaluation plan. In collaboration with the Research and Evaluation Team, describe the program and/or process to be evaluated, identify stakeholders and evaluation focus along with the key questions to be answered. Describe the evaluation strategy and expected outcomes. 
  • Develop a management plan for the evaluation plan. In collaboration with the Research and Evaluation Team, develop an evaluation schedule, responsibilities, and deliverables. Develop a communication and reporting plan.     
  • Devise data collection strategies to support the evaluation plan. Identify all potential data sources. Construct reliable and valid instruments, evaluate the appropriateness and effectiveness of existing instruments and tools.
  • Analyze and interpret data. Assess the validity and reliability of collected data. Use appropriate quantitative or qualitative analysis procedures. Review and interpret data in unbiased ways. Utilize data collection, statistical analysis, and reporting methods to determine behavioral health outcomes and program effectiveness.
  • Make judgments, draw conclusions, and make recommendations based on data findings. Contribute to system improvement activities based on program review and analysis.
  • Disseminate and follow up on data findings and recommendations. Use effective methods of communicating and reporting, then discuss and interpret the findings with key stakeholders. Present findings according to the needs of diverse audiences. Facilitate or monitor changes resulting from recommendations made.
  • Supervise evaluation team support staff in daily work.  Approve schedules, conduct regular 1:1 meetings and annual performance evaluations.
  • Actively work to create a racially equitable system of care at all levels of program functioning and interactions.  Move racial equity forward through equitable and inclusive use of an anti-racist, pro-equity, collaborative approach.  Analyze situations with a racial equity lens.
  • Perform all other duties to support department as assigned. 


Minimum Qualifications:

  • Valid Wisconsin Driver's License and access to a reliable insured vehicle; both maintained throughout employment
  • Bachelor’s degree in Human Services (e.g. Counseling, Education, Health Admin/Education, Social Work etc.) or a Social Sciences field from an accredited college/university is required.
  • At least three (3) years of practical work experience performing data analysis and report development in a human services field is required.
  • Proficient (advanced) computer skills, including experience with Microsoft Word and Excel is required
  • Knowledge of and experience with relational databases is preferred.
  • SAP Crystal Reports and/or SQL experience is preferred


Knowledge, Skills and Abilities:  Knowledge of Federal, State and County regulations for Community Services and the Wisconsin Administrative Code for Community Services; knowledge of the principles and practices of developing and implementing mental health and substance abuse programs; oral and written communication skills; report writing skills; analytical skills; organizational skills; ability to work productively with representatives of Behavioral Health Services and contracted agencies; and ability to work effectively and harmoniously with staff. Ability to push/pull/lift and carry up to 25lbs as needed.


NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.



Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Effective October 1, 2021, Milwaukee County will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.

Other details

  • Job Family 15 - Other
  • Job Function 2 Professionals
  • Pay Type Hourly
  • Travel Required Yes
  • Travel % 10
  • Required Education Bachelor’s Degree
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  • Milwaukee County, WI, USA